Temporary connection-related errors may occur when you use Windows Update or Microsoft Update

Article ID: 836941 - View products that this article applies to.
If you are a Small Business customer, find additional troubleshooting and learning resources at the Support for Small Business
(http://smallbusiness.support.microsoft.com/)
site.
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Introduction

When you use the Windows Update website or the Microsoft Update website to check for and install updates, you may receive one of the errors that are listed in the "Symptoms" section.

Important In most cases, these errors are caused by small interruptions in communications between the computer to be updated and the update to be downloaded. These issues usually resolve themselves. Before you try the troubleshooting methods in this article, try one or both of the following.
  • Exit Windows Update, wait 10 to 15 minutes, and then restart Windows Update to check for updates.
  • Turn on Windows Automatic Update so that updates are installed automatically every 24 hours.


Note These errors can occur even if no changes are made to network settings.
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Symptoms

When you use the Windows Update website or the Microsoft Update website to check for and install updates, you may receive one of the following error code in the error messages:
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Hexadecimal Error Code Decimal Error CodeAPI Error Description
0x80070008-2147024888ERROR_NOT_ENOUGH_MEMORY
0x800705B4-2147023436Error_Timeout
0x8007000E-2147024882E_OUTOFMEMORY
0x80072EE2-2147012894ERROR_INTERNET_TIMEOUT
0x80072EFD-2147012867ERROR_INTERNET_CANNOT_CONNECT
0x80072EE7-2147012889ERROR_INTERNET_NAME_NOT_RESOLVED
0x80072EEF-2147012881ERROR_INTERNET_LOGIN_FAILURE
0x80072EFE-2147012866ERROR_INTERNET_CONNECTION_ABORTED
0x8024400E-2145107954SUS_E_PT_SOAP_SERVER
0x80072F76-2147012746ERROR_WINHTTP_HEADER_NOT_FOUND
0x80244016-2145107946SUS_E_PT_HTTP_STATUS_BAD_REQUEST
0x80072F78-2147012744ERROR_WINHTTP_INVALID_SERVER_RESPONSE
0x80244022-2145107934SUS_E_PT_HTTP_STATUS_SERVICE_UNAVAIL
0x80090305-2146893051SEC_E_SECPKG_NOT_FOUND
0x8024402F-2145107921WU_E_PT_ECP_SUCCEEDED_WITH_ERRORS
0x8009033F-2146892993SEC_E_Shutdown_IN_Progress
0xC80003FA-939523078hrReadVerifyFailure
0x80244008-2145107960SUS_E_PT_SOAPCLIENT_PARSEFAULT
0xC800042D-939523027HrVersionStoreOutOfMemory
0x8024400A -2145107958SUS_E_PT_SOAPCLIENT_PARSE
0x80071A90-2147018096ERROR_TRANSACTIONAL_CONFLICT
0x8024400D-2145107955SUS_E_PT_SOAP_CLIENT
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Cause

These errors may be caused by any of the following issues:
  • Programs or processes that interfere with Internet communications
  • Resource issues on the computer
  • High Internet activity
  • Recoverable database errors
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Resolution

To solve the issue, use the Windows Update Troubleshooter for a systematic check and fix. The Troubleshooter is only for Windows 8 and Windows 7.

Windows Update Troubleshooter (English only)
For more information about the troubleshooter, visit the following Microsoft Website:
Description of the Windows Update Troubleshooter
(http://support.microsoft.com/kb/2714434)
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References

If the information in this article did not help, select one of the following references:
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Properties

Article ID: 836941 - Last Review: June 14, 2013 - Revision: 50.0
Applies to
  • Microsoft Update
Keywords: 
kbresolve kbhowto kbacwsurvey kbwindowsupdatev6 kbwindowsupdate kberrmsg kbprb kbcip kbvideocontent KB836941
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