Article ID: 841846 - View products that this article applies to.
When you try to create a scheduled task by using the Scheduled Task Wizard in Microsoft Windows XP, the wizard stops responding. If you open Task Manager, and then click the Applications tab, the Scheduled Task Wizard is listed as Not Responding. If you click the Processes tab in Windows Task Manager, you find that the Explorer.exe process consumes a high percentage of CPU cycles. The process typically consumes between 96 and 99 percent of the CPU cycles.
Note To open Task Manager, press CTRL+ALT+DEL.
This problem may occur if the following conditions are true:
The problem occurs because when the Scheduled Task Wizard builds the list of available tasks, the wizard scans several locations, including the Administrative Tools folder in the All Users profile. If these locations do not have the correct permissions, the Scheduled Task Wizard may stop responding.
Service pack informationTo resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/ )How to obtain the latest Windows XP service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP 64-Bit Edition
Date Time Version Size File name -------------------------------------------------------------- 28-May-2004 21:11 5.1.2600.1536 635,392 Mstask.dll IA-64 11-Apr-2004 01:55 5.1.2600.1515 25,600 Mstinit.exe IA-64 28-May-2004 21:11 5.1.2600.1515 576,000 Schedsvc.dll IA-64 11-Apr-2004 03:33 5.1.2600.1515 592,896 Xpsp2res.dll IA-64 11-Apr-2004 04:04 5.1.2600.1515 593,408 Wxpsp2res.dll
Date Time Version Size File name -------------------------------------------------------------- 28-May-2004 21:07 5.1.2600.1536 259,584 Mstask.dll 11-Apr-2004 02:46 5.1.2600.1515 10,752 Mstinit.exe 28-May-2004 21:07 5.1.2600.1515 172,544 Schedsvc.dll 11-Apr-2004 04:04 5.1.2600.1515 593,408 Xpsp2res.dll
To work around this problem, restore the default permissions to the Start Menu folder or to the subfolder that has had permissions removed. For example, to restore permissions for the Administrative Tools folder in the All Users profile:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates