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You receive a "Windows Update has encountered an error and cannot display the requested page" error message when you try to install an update
Article ID: 883614 - View products that this article applies to.
When you try to use Windows Update to install an update, you receive the following error message:
Windows Update has encountered an error and cannot display the requested page. The necessary service "Automatic Updates" (WUAUSERV) is not started or Background Intelligent Transfer Service (BITS) is disabled. Error 0x8DDD0018
This problem occurs if Background Intelligent Transfer Service (BITS) or the Automatic Update service are stopped.
To resolve this problem, use one of the following methods, depending on your situation.
Method 1: Verify that the services are startedMake sure that BITS and the Automatic Updates service are started. To do this, follow these steps:
Method 2: One or both of the services do not appear in the Services Control ManagerNote If you manually type the commands in this section, remember that they are case sensitive.
If the Automatic Updates service or the Background Intelligent Transfer Service does not appear in the Services Control Manager, reinstall that service or those services. To do this, use one or both of the following methods, depending on your situation:
The Automatic Updates service is missingTo reinstall the Automatic Updates service, follow these steps:
The Background Intelligent Transfer Service is missingTo reinstall the Background Intelligent Transfer Service, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
If the information in this article did not help, select one of the following references:
Article ID: 883614 - Last Review: March 19, 2013 - Revision: 5.0