FIX: The TransferCount property decrements by 2 when you transfer content to a portable device in Windows Media Player 10

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Article ID: 887626 - View products that this article applies to.
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SYMPTOMS

Microsoft Windows Media Digital Rights Management (WMDRM) offers enhanced protection for your content when you transfer content to a portable device by using WMDRM. However, when you transfer content, the TransferCount property on the content may be decremented by 2 instead of by 1.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next release of Microsoft Windows Media Player that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following file is available for download from the Microsoft Download Center:
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Download
Download the WindowsMedia10-KB887626-ENU.exe package now.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size     File name
   ---------------------------------------------------
   06-Oct-2004  17:27  10.0.0.3649  360,176  Msscp.dll

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 887626 - Last Review: September 27, 2011 - Revision: 4.0
APPLIES TO
  • Windows Media Player 10
Keywords: 
kbqfe kbhotfixserver kbbug kbfix KB887626

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