The network interface on a multifunction, composite USB device does not work in Windows XP

Article translations Article translations
Article ID: 901122
Expand all | Collapse all

SYMPTOMS

When you use a multifunction, composite USB device that includes a network interface, the network interface does not work in Microsoft Windows XP with Service Pack 2.

CAUSE

This problem may occur if the following conditions are true:
  • The device uses the Windows XP inbox driver for the Remote Network Device Interface Specification (RNDIS).
  • The device uses the Interface Association Descriptor (IAD) to describe which interfaces belong to the adaptor.
The problem occurs because the Usbccgp.sys driver does not configure all interfaces that are defined in the IAD when the driver handles a URB_FUNCTION_SELECT_CONFIGURATION request. The driver configures only the first interface and does not return valid pipe handles for the remaining interfaces.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Install hotfix 890927 before you install this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date        Time       Version        Size        File name
---------------------------------------------------------------------------
17-Jun-2005  00:18     5.1.2600.2700  30,744     Usbccgp.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about hotfix 890927, click the following article number to view the article in the Microsoft Knowledge Base:
890927 A Windows XP-based computer may stop responding when you disconnect a mobile device

For more information about support for the USB IAD in Windows, visit the following Microsoft Web page:
http://www.microsoft.com/whdc/archive/IAD.mspx
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 901122 - Last Review: October 9, 2011 - Revision: 4.0
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbwinxppresp3fix kbfix kbbug KB901122

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com