FIX: Protected content may no longer play after you install Update Rollup 2 for Windows XP Media Center Edition 2005

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Article ID: 910393
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SYMPTOMS

After you install Update Rollup 2 for Microsoft Windows XP Media Center Edition 2005, protected content may no longer play. This problem applies to both audio and video protected content, whether the content is live or recorded.

When you try to play protected content, you may receive the following error message:
C00D277F - Secure Storage Protection Error

CAUSE

The Microsoft Windows Media Player 10 installation package may overwrite certain Digital Rights Management (DRM) files. The mismatched files prevent protected content from playing.

RESOLUTION

A supported update is now available from Microsoft. We recommend that you apply this update on all systems that are running Update Rollup 2 for Windows XP Media Center Edition.

This update will not fix the problem on systems that are experiencing the problem. However, this update will prevent the problem.

The following file is available for download from the Microsoft Download Center:
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Download
Download the WindowsMedia10-KB910393-v4-x86-ENU.exe package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Wmplayer.exe10.0.0.393173,72823-Jun-200522:09x86
Wmploc.dll10.0.0.39313,371,00823-Jun-200522:15x86

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 910393 - Last Review: September 27, 2011 - Revision: 2.0
Keywords: 
atdownload kbfix kbqfe KB910393

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