Article ID: 910393
After you install Update Rollup 2 for Microsoft Windows XP Media Center Edition 2005, protected content may no longer play. This problem applies to both audio and video protected content, whether the content is live or recorded.
When you try to play protected content, you may receive the following error message:
C00D277F - Secure Storage Protection Error
The Microsoft Windows Media Player 10 installation package may overwrite certain Digital Rights Management (DRM) files. The mismatched files prevent protected content from playing.
A supported update is now available from Microsoft. We recommend that you apply this update on all systems that are running Update Rollup 2 for Windows XP Media Center Edition.
This update will not fix the problem on systems that are experiencing the problem. However, this update will prevent the problem.
The following file is available for download from the Microsoft Download Center:
Download the WindowsMedia10-KB910393-v4-x86-ENU.exe package now.
Collapse this imageExpand this image
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Collapse this tableExpand this table
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Contact us for more help
Connect with Answer Desk for expert help.