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You may be unable to use Windows Internet Explorer to download files on a computer that is running Windows Server 2003 or Windows XPArticle ID: 932823 - View products that this article applies to. On This PageSymptoms
You may be unable to use Windows Internet Explorer 7 or Internet Explorer 8 to download files on a computer that is running Windows Server 2003 or Windows XP. For example, after you click Save in the File Download dialog box, the file is not downloaded.
Cause This problem occurs if the Japanese Input Method Editor (IME) is the default keyboard layout. This problem occurs because the Msctf.dll file sends the download command to an invalid thread.
ResolutionHotfix informationWindows Server 2003A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
(http://support.microsoft.com/contactus/?ws=support)
PrerequisitesNo prerequisites are required.Restart requirementYou must restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Server 2003, Itanium-based versions Collapse this table
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Update informationWindows XPTo resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:322389
The following file is available for download from the Microsoft Download Center:
(http://support.microsoft.com/kb/322389/
)
How to obtain the latest Windows XP service pack
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(http://www.microsoft.com/downloads/details.aspx?FamilyId=28E2FDB2-1AA5-4C84-8255-B3142CA2FE85)
Release Date: May 28, 2008 For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: 119591
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/
)
How to obtain Microsoft support files from online services
File informationThe English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Collapse this table
Workaround
To work around this problem, turn off the advanced text services feature. To do this, follow these steps:
StatusMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was corrected in Windows XP Service Pack 3.
More information
For more information about how software update packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/
)
New file naming schema for Microsoft Windows software update packages
824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
PropertiesArticle ID: 932823 - Last Review: May 22, 2013 - Revision: 11.0 Applies to
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