You are prompted for user credentials two times on a Windows Vista-based client computer when you access an online document that is on a site that uses Windows Live ID authentication

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Article ID: 948531 - View products that this article applies to.
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SYMPTOMS

On a Windows Vista-based client computer, you access an online document that is on a site that uses Windows Live ID (WLID) authentication. Then, you are prompted for user credentials two times. However, you expect to be prompted for user credentials only one time.

CAUSE

The Microsoft Office Live Workspace client uses WLID to access the online document. Office Live Workspace uses two networking stacks for communicating with remote servers. Credentials are not transferred between the stacks. Therefore, the user is prompted for user credentials multiple times.

RESOLUTION

Note After you apply this hotfix, Windows Vista stores WLID credentials for the Windows session. Therefore, credentials can be transferred between stacks.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
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File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb948531~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,77723-Feb-200801:55Not Applicable
Package_2_for_kb948531~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,77723-Feb-200801:55Not Applicable
Package_3_for_kb948531~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable2,22823-Feb-200801:55Not Applicable
Package_for_kb948531_client_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,40823-Feb-200801:55Not Applicable
Package_for_kb948531_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,35223-Feb-200801:55Not Applicable
Package_for_kb948531_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71123-Feb-200801:55Not Applicable
Package_for_kb948531_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,40823-Feb-200801:55Not Applicable
Package_for_kb948531_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43023-Feb-200801:55Not Applicable
Update.mumNot Applicable1,88823-Feb-200801:55Not Applicable
X86_21eef45f3cc383ecb3a0cd8d99d80501_31bf3856ad364e35_6.0.6000.20777_none_a33ed880ab892e04.manifestNot Applicable1,41223-Feb-200801:55Not Applicable
X86_5ee375fe116d8c8c2af5960d485b4689_31bf3856ad364e35_6.0.6001.22120_none_d5ba3a7e625670e3.manifestNot Applicable70923-Feb-200801:55Not Applicable
X86_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.0.6000.20777_none_922c19f66e68be55.manifestNot Applicable5,06922-Feb-200805:12Not Applicable
X86_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.0.6001.22120_none_944166326b6d1230.manifestNot Applicable5,06922-Feb-200808:50Not Applicable
X86_microsoft-windows-webdavredir-mrxdav_31bf3856ad364e35_6.0.6000.20777_none_130995eee1e5286b.manifestNot Applicable13,63922-Feb-200805:10Not Applicable
X86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.0.6000.20777_none_53847a73cfdb2752.manifestNot Applicable6,90422-Feb-200805:13Not Applicable
Davclnt.dll6.0.6000.2077753,24822-Feb-200804:48x86
Davclnt.dll6.0.6001.2212053,24822-Feb-200804:47x86
Mrxdav.sys6.0.6000.20777110,08022-Feb-200802:21x86
Webclnt.dll6.0.6000.20777196,09622-Feb-200804:52Not Applicable
Windows Vista, 64-bit versions
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File nameFile versionFile sizeDateTimePlatform
Amd64_20e635c1681381e11f153c5602d7ce72_31bf3856ad364e35_6.0.6001.22120_none_1214b5e1907a69d7.manifestNot Applicable1,06623-Feb-200801:55Not Applicable
Amd64_ce343f0e558b8482b4c06c59d56abc19_31bf3856ad364e35_6.0.6000.20777_none_74bba66d8631a21a.manifestNot Applicable2,12623-Feb-200801:55Not Applicable
Amd64_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.0.6000.20777_none_ee4ab57a26c62f8b.manifestNot Applicable5,08722-Feb-200808:50Not Applicable
Amd64_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.0.6001.22120_none_f06001b623ca8366.manifestNot Applicable5,08722-Feb-200806:02Not Applicable
Amd64_microsoft-windows-webdavredir-mrxdav_31bf3856ad364e35_6.0.6000.20777_none_6f2831729a4299a1.manifestNot Applicable13,90322-Feb-200808:48Not Applicable
Amd64_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.0.6000.20777_none_afa315f788389888.manifestNot Applicable6,93422-Feb-200808:52Not Applicable
Package_1_for_kb948531~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,17823-Feb-200801:55Not Applicable
Package_2_for_kb948531~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,01423-Feb-200801:55Not Applicable
Package_3_for_kb948531~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,69623-Feb-200801:55Not Applicable
Package_for_kb948531_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,41623-Feb-200801:55Not Applicable
Package_for_kb948531_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37523-Feb-200801:55Not Applicable
Package_for_kb948531_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72123-Feb-200801:55Not Applicable
Package_for_kb948531_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,41623-Feb-200801:55Not Applicable
Package_for_kb948531_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43823-Feb-200801:55Not Applicable
Update.mumNot Applicable2,06423-Feb-200801:55Not Applicable
Davclnt.dll6.0.6000.2077771,16822-Feb-200804:51x64
Davclnt.dll6.0.6001.2212071,16822-Feb-200805:16x64
Mrxdav.sys6.0.6000.20777134,14422-Feb-200802:29x64
Webclnt.dll6.0.6000.20777213,50422-Feb-200804:55x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 948531 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbfix kbexpertisebeginner kbqfe kbhotfixserver KB948531

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