A hotfix is available that addresses two problems with the Out-of-Box Experience for Windows Vista and for Windows Server 2008

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Article ID: 969902 - View products that this article applies to.
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SYMPTOMS

A hotfix is available that addresses two problems with the Out-of-Box Experience (OOBE) for Windows Vista and for Windows Server 2008.

Symptom 1

Consider the following scenario:
  • You deploy Windows Vista or Windows Server 2008 from an image.
  • The display was switched to the Portrait orientation when the image was built.
  • A user starts the computer for the first time and performs some initial setup tasks as part of the OOBE process.
In this scenario, on several screens of the OOBE process, the background is distorted. In some cases, there seems to be a visual distortion that resembles a water stain on the background.

Symptom 2

Consider the following scenario:
  • You have a computer that was preinstalled with Windows Vista or with Windows Server 2008.
  • The operating system was deployed from an image.

    Note This typically occurs if you bought the computer from an OEM.
  • You start the computer for the first time and perform some initial setup tasks.
  • When you set the computer name, you enter a name that contains some Unicode characters, and the total size of the computer name exceeds 15 bytes.
  • You complete the initial setup and then log on to the system.
In this scenario, some services, such as the Remote Access Connection Manager service, do not start.

Note Each Unicode character may consume 2, 3, or 4 bytes, depending on the character set. For example, this problem occurs if you enter more than eight Japanese hiragana characters in the computer name setting.

CAUSE

Cause of symptom 2

The Out-of-Box Experience (OOBE) process incorrectly ignores an error that is returned when users enter a computer name that exceeds 15 bytes. Therefore, the invalid computer name is saved in the system configuration, and it is used as the NetBIOS name. All services that depend on the NetBIOS name in this scenario do not start.

RESOLUTION

To resolve symptom 2 if it has already occurred, set the computer name to a valid name. To do this, follow these steps:
  1. Click Start, right-click Computer, and then click Properties.
  2. Click Advanced system settings.

    Collapse this imageExpand this image
    User Account Control permission
    If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
  3. On the Computer Name tab, click Change.
  4. Type a new name in the Computer name box, and then click OK two times.
OEMs can use the following hotfix to prevent this problem.

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 or a later service pack installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista and Windows Server 2008SP1GDR
    6.0.6001.22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.6002.18xxxWindows Vista and Windows Server 2008SP2GDR
    6.0.6002.22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into Windows Server 2008.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msoobe.exe6.0.6001.224231,315,84030-Apr-200910:13x86
Msoobe.jpgNot Applicable24,00401-Apr-200919:00Not Applicable
Msoobe.exe6.0.6002.221261,315,84030-Apr-200909:55x86
Msoobe.jpgNot Applicable24,00403-Apr-200921:07Not Applicable
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msoobe.exe6.0.6001.224231,509,37630-Apr-200910:30x64
Msoobe.jpgNot Applicable24,00401-Apr-200916:11Not Applicable
Msoobe.exe6.0.6002.221261,509,37630-Apr-200910:26x64
Msoobe.jpgNot Applicable24,00403-Apr-200920:48Not Applicable
Msoobe.exe6.0.6001.224231,315,84030-Apr-200910:13x86
Msoobe.jpgNot Applicable24,00401-Apr-200919:00Not Applicable
Msoobe.exe6.0.6002.221261,315,84030-Apr-200909:55x86
Msoobe.jpgNot Applicable24,00403-Apr-200921:07Not Applicable
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msoobe.exe6.0.6001.224232,279,42430-Apr-200910:24IA-64
Msoobe.jpgNot Applicable24,00401-Apr-200916:11Not Applicable
Msoobe.exe6.0.6002.221262,279,42430-Apr-200910:05IA-64
Msoobe.jpgNot Applicable24,00403-Apr-200920:49Not Applicable
Msoobe.exe6.0.6001.224231,315,84030-Apr-200910:13x86
Msoobe.jpgNot Applicable24,00401-Apr-200919:00Not Applicable
Msoobe.exe6.0.6002.221261,315,84030-Apr-200909:55x86
Msoobe.jpgNot Applicable24,00403-Apr-200921:07Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Known Issue

There is a known issue that occurs after you install this hotfix. Specifically, the links on the User Accounts page are not enabled after you install this hotfix and then input a computer name that contains some Unicode characters. To work around the issue, restart the computer. After you restart the computer, the links on the User Account page are re-enabled.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb969902_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36701-May-200901:15Not Applicable
Package_for_kb969902_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69301-May-200901:15Not Applicable
Package_for_kb969902_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71301-May-200901:15Not Applicable
Package_for_kb969902_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42101-May-200901:15Not Applicable
Package_for_kb969902_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69001-May-200901:15Not Applicable
Package_for_kb969902_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,70101-May-200901:15Not Applicable
Package_for_kb969902_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42501-May-200901:15Not Applicable
Package_for_kb969902_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69401-May-200901:15Not Applicable
Package_for_kb969902_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71301-May-200901:15Not Applicable
X86_0459c10391bc83b294d9a13e4a926116_31bf3856ad364e35_6.0.6002.22126_none_ae767f43776c60e1.manifestNot Applicable70001-May-200901:15Not Applicable
X86_62790ed9e076c9d2eec3250b84ef09bc_31bf3856ad364e35_6.0.6001.22423_none_ef21baeb99c6f531.manifestNot Applicable70001-May-200901:15Not Applicable
X86_microsoft-windows-oobe-machine_31bf3856ad364e35_6.0.6001.22423_none_0df54db81c5cc467.manifestNot Applicable11,28530-Apr-200914:18Not Applicable
X86_microsoft-windows-oobe-machine_31bf3856ad364e35_6.0.6002.22126_none_0fdec07e19806590.manifestNot Applicable11,28530-Apr-200919:12Not Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_3b074c3765f76208b7315a53893454fd_31bf3856ad364e35_6.0.6002.22126_none_82116bb0c7f2446b.manifestNot Applicable1,04801-May-200901:15Not Applicable
Amd64_6158e887d624c150d1f658c1ed0eb777_31bf3856ad364e35_6.0.6001.22423_none_b9393f5cd52e6085.manifestNot Applicable1,04801-May-200901:15Not Applicable
Amd64_microsoft-windows-oobe-machine_31bf3856ad364e35_6.0.6001.22423_none_6a13e93bd4ba359d.manifestNot Applicable11,33730-Apr-200914:28Not Applicable
Amd64_microsoft-windows-oobe-machine_31bf3856ad364e35_6.0.6002.22126_none_6bfd5c01d1ddd6c6.manifestNot Applicable11,33730-Apr-200921:09Not Applicable
Package_for_kb969902_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37501-May-200901:15Not Applicable
Package_for_kb969902_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70501-May-200901:15Not Applicable
Package_for_kb969902_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72301-May-200901:15Not Applicable
Package_for_kb969902_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42901-May-200901:15Not Applicable
Package_for_kb969902_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70201-May-200901:15Not Applicable
Package_for_kb969902_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,71101-May-200901:15Not Applicable
Package_for_kb969902_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43301-May-200901:15Not Applicable
Package_for_kb969902_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70601-May-200901:15Not Applicable
Package_for_kb969902_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72301-May-200901:15Not Applicable
X86_microsoft-windows-oobe-machine_31bf3856ad364e35_6.0.6001.22423_none_0df54db81c5cc467.manifestNot Applicable11,28530-Apr-200914:18Not Applicable
X86_microsoft-windows-oobe-machine_31bf3856ad364e35_6.0.6002.22126_none_0fdec07e19806590.manifestNot Applicable11,28530-Apr-200919:12Not Applicable
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_ac152b5ea57530674e41fc9cbd65bf0b_31bf3856ad364e35_6.0.6002.22126_none_fd2c33d5da4bf652.manifestNot Applicable1,04601-May-200901:15Not Applicable
Ia64_f7ead3612106eaa99ac166150882b757_31bf3856ad364e35_6.0.6001.22423_none_51e95601fe0c1904.manifestNot Applicable1,04601-May-200901:15Not Applicable
Ia64_microsoft-windows-oobe-machine_31bf3856ad364e35_6.0.6001.22423_none_0df6f1ae1c5acd63.manifestNot Applicable11,31130-Apr-200914:44Not Applicable
Ia64_microsoft-windows-oobe-machine_31bf3856ad364e35_6.0.6002.22126_none_0fe06474197e6e8c.manifestNot Applicable11,31130-Apr-200920:58Not Applicable
Package_for_kb969902_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42501-May-200901:15Not Applicable
Package_for_kb969902_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,52901-May-200901:15Not Applicable
Package_for_kb969902_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,70601-May-200901:15Not Applicable
Package_for_kb969902_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42901-May-200901:15Not Applicable
Package_for_kb969902_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53301-May-200901:15Not Applicable
Package_for_kb969902_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,71701-May-200901:15Not Applicable
X86_microsoft-windows-oobe-machine_31bf3856ad364e35_6.0.6001.22423_none_0df54db81c5cc467.manifestNot Applicable11,28530-Apr-200914:18Not Applicable
X86_microsoft-windows-oobe-machine_31bf3856ad364e35_6.0.6002.22126_none_0fdec07e19806590.manifestNot Applicable11,28530-Apr-200919:12Not Applicable

Properties

Article ID: 969902 - Last Review: October 7, 2011 - Revision: 6.0
APPLIES TO
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Service Pack 1
  • Windows Vista Service Pack 2
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
Keywords: 
kbautohotfix kbexpertisebeginner kbsurveynew kbbug kbfix kbqfe KB969902

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