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Windows Explorer stops responding for approximately 30 seconds when you try to access the DFS resources in a Windows Server 2008 domain
Article ID: 971405 - View products that this article applies to.
In an Active Directory domain environment, you deploy a distributed file system on a domain controller that is running Windows Server 2008. However, when a domain user tries to access the Distributed File System (DFS) resources from a client computer, high network latency occurs. In this situation, the user notices that Windows Explorer stops responding for approximately 30 seconds.
This issue usually occurs if one of the following conditions is true when a user tries to access the DFS resources:
This issue occurs because the DFS service in Windows Server 2008 calls the NetShareGetInfo function excessively.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem is that described in this article. Apply this hotfix only to systems that are experiencing the problem is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.
PrerequisitesTo apply this hotfix, your DFS server must be running one of the following operating systems:
Restart requirementYou must restart the computer after you apply this hotfix.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
For all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about DFS, visit the following Microsoft Web site:
http://www.microsoft.com/windowsserver2003/technologies/storage/dfs/default.mspxFor more information about the NetShareGetInfo Function, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/bb525388(VS.85).aspxFor more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates