You receive a warning 2927 and an unknown error when you create a virtual machine from a VHD file after you upgrade to System Center Virtual Machine Manager 2008 R2

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Article ID: 974869 - View products that this article applies to.
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SYMPTOMS

You upgrade to Microsoft System Center Virtual Machine Manager 2008 R2. However, after the upgrade, when you try to create a new virtual machine from a VHD file that is stored in either a CSV file or in available storage, you may receive the following warning message and error message.

Warning message
Warning (2927)
A Hardware Management error has occurred trying to contact server <ServerName>. (Unknown error (0x80338041))
Error message
Error 0x80338041: The SOAP XML in the message does not match the corresponding XML schema definition. Change the XML and retry.
If you try to store a virtual machine in the library, you may receive the following error messages.

Error message 1
Error (2927)
A Hardware Management error has occurred trying to contact server <ServerName>. (Unknown error (0x80338001))
Error message 2
Error 0x80338001: The WS-Management service cannot process the request. The WS-Addressing action URI is invalid. Check the documentation for information on how to construct an action URI.

CAUSE

This problem occurs because the agents from the original version of Virtual Machine Manager 2008 still remain after the upgrade.

RESOLUTION

To resolve this problem, manually upgrade all remaining agents to Virtual Machine Manager 2008 R2.

Properties

Article ID: 974869 - Last Review: September 10, 2009 - Revision: 1.0
APPLIES TO
  • Microsoft System Center Virtual Machine Manager 2008
Keywords: 
kberrmsg kbtshoot kbexpertiseinter kbsurveynew kbprb KB974869

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