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You receive an error message that contains the event ID 11 error code when you try to update your Windows Vista-based computer by using Windows Update or Microsoft Update
Article ID: 976235 - View products that this article applies to.
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect the computer.
When you try to update your Windows Vista-based computer by using Windows Update or Microsoft Update, you receive the following error message:
Additionally, you may receive the error message every time that you restart your computer.
Log Name: Application
Date: date time
Event ID: 11
Task Category: None
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
This issue may occur for one of the following reasons.
Cause 1This issue may be caused by conflicts with antivirus and other security programs. This error message may occur every time that the computer is started. To work around this issue, see Method 1 in the "Workaround" section.
Cause 2This issue may be caused if your currently logged on user account does not have sufficient permissions to write to the temporary (Temp) folder. To work around this issue, see Method 2 in the "Workaround" section.
To work around this issue, troubleshoot the issue by trying the method that is appropriate for your particular scenario. If you are unsure of your scenario, try Method 1. If that does not resolve the issue, try Method 2.
To determine whether one of these programs or another program that is mentioned in the event log error description is causing this issue, you can test the program by temporarily disabling or temporarily uninstalling the program and then restarting your computer. Then, search the CAPI2 Operational log for an instance of event ID 11 that has a level of Error to see whether the error message still occurs.
Important If you intend to uninstall the program, you should make sure that you have access to the installation media and any product ID that is needed to reinstall the program after your testing is completed.
If temporarily disabling or temporarily uninstalling the program resolves the issue, you should contact the programs manufacturer for an update, a hotfix, or other help.
To check the permissions on the Temp folder, follow these steps:
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Article ID: 976235 - Last Review: September 27, 2011 - Revision: 2.0