The computer stops responding when you access some shared files from a computer that is running Windows Server 2008 or Windows Vista

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Article ID: 976674 - View products that this article applies to.
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SYMPTOMS

When you access some shared files from a computer that is running Windows Server 2008 or Windows Vista, the computer stops responding under a heavy stress situation. Additionally, the computer does not recover until you force the computer to restart.

CAUSE

This issue occurs because of a deadlock between the memory manager and the Redirected Drive Buffering SubSystem (Rdbss.sys) driver.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, the computer must be running one of the following operating systems:
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2008 and Windows Vista file information note

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 or of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntkrnlpa.exe6.0.6001.225453,600,45621-Oct-200915:22Not Applicable
Ntoskrnl.exe6.0.6001.225453,548,74421-Oct-200915:22Not Applicable
Ntkrnlpa.exe6.0.6002.222483,600,95221-Oct-200915:27Not Applicable
Ntoskrnl.exe6.0.6002.222483,549,75221-Oct-200915:26Not Applicable
Rdbss.sys6.0.6001.22570225,79226-Nov-200909:32x86
Rdbss.sys6.0.6002.22277226,30427-Nov-200915:30x86
For all supported x64-based versions of Windows Server 2008 or of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.0.6001.225454,678,72821-Oct-200915:30x64
Ntoskrnl.exe6.0.6002.222484,691,00021-Oct-200915:13x64
Rdbss.sys6.0.6001.22570289,28026-Nov-200909:50x64
Rdbss.sys6.0.6002.22277289,79227-Nov-200915:46x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.0.6001.225459,483,84821-Oct-200915:09IA-64
Ntoskrnl.exe6.0.6002.222489,465,91221-Oct-200915:19IA-64
Rdbss.sys6.0.6001.22570679,93626-Nov-200909:24IA-64
Rdbss.sys6.0.6002.22276680,44826-Nov-200909:24IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 and for Windows Vista

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
974030 The computer stops responding when you access some shared files from a computer that is running Windows Server 2008 or Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista


Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb976674_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36711-Nov-200908:10Not Applicable
Package_for_kb976674_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69411-Nov-200908:10Not Applicable
Package_for_kb976674_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71311-Nov-200908:10Not Applicable
Package_for_kb976674_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42211-Nov-200908:10Not Applicable
Package_for_kb976674_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69011-Nov-200908:10Not Applicable
Package_for_kb976674_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,70111-Nov-200908:10Not Applicable
Package_for_kb976674_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42511-Nov-200908:10Not Applicable
Package_for_kb976674_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69411-Nov-200908:10Not Applicable
Package_for_kb976674_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71311-Nov-200908:10Not Applicable
Package_for_kb976674_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42211-Nov-200908:10Not Applicable
Package_for_kb976674_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43011-Nov-200908:10Not Applicable
X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22561_none_6c7a26c5cd7067cb.manifestNot Applicable17,80610-Nov-200917:45Not Applicable
X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.22263_none_6e629941ca94ef9d.manifestNot Applicable17,80610-Nov-200917:15Not Applicable
X86_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6001.22561_none_5a1e9cf17ab6c4f7.manifestNot Applicable6,85610-Nov-200917:46Not Applicable
X86_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6002.22263_none_5c070f6d77db4cc9.manifestNot Applicable6,85610-Nov-200917:15Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista


Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22561_none_c898c24985cdd901.manifestNot Applicable16,51210-Nov-200918:20Not Applicable
Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.22263_none_ca8134c582f260d3.manifestNot Applicable16,51210-Nov-200917:07Not Applicable
Amd64_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6001.22561_none_b63d38753314362d.manifestNot Applicable7,11310-Nov-200918:21Not Applicable
Amd64_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6002.22263_none_b825aaf13038bdff.manifestNot Applicable7,11310-Nov-200917:07Not Applicable
Package_for_kb976674_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37511-Nov-200908:10Not Applicable
Package_for_kb976674_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70611-Nov-200908:10Not Applicable
Package_for_kb976674_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72311-Nov-200908:10Not Applicable
Package_for_kb976674_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43011-Nov-200908:10Not Applicable
Package_for_kb976674_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70211-Nov-200908:10Not Applicable
Package_for_kb976674_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,71111-Nov-200908:10Not Applicable
Package_for_kb976674_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43311-Nov-200908:10Not Applicable
Package_for_kb976674_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70611-Nov-200908:10Not Applicable
Package_for_kb976674_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72311-Nov-200908:10Not Applicable
Package_for_kb976674_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43011-Nov-200908:10Not Applicable
Package_for_kb976674_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43811-Nov-200908:10Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008


Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22561_none_6c7bcabbcd6e70c7.manifestNot Applicable16,81910-Nov-200917:27Not Applicable
Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.22263_none_6e643d37ca92f899.manifestNot Applicable16,81910-Nov-200916:51Not Applicable
Ia64_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6001.22561_none_5a2040e77ab4cdf3.manifestNot Applicable7,10710-Nov-200917:27Not Applicable
Ia64_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6002.22263_none_5c08b36377d955c5.manifestNot Applicable7,10710-Nov-200916:51Not Applicable
Package_for_kb976674_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42511-Nov-200908:10Not Applicable
Package_for_kb976674_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53011-Nov-200908:10Not Applicable
Package_for_kb976674_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,70611-Nov-200908:10Not Applicable
Package_for_kb976674_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42911-Nov-200908:10Not Applicable
Package_for_kb976674_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53411-Nov-200908:10Not Applicable
Package_for_kb976674_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,71811-Nov-200908:10Not Applicable
Package_for_kb976674_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42611-Nov-200908:10Not Applicable
Package_for_kb976674_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43411-Nov-200908:10Not Applicable

Properties

Article ID: 976674 - Last Review: January 4, 2010 - Revision: 2.1
APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
Keywords: 
kbqfe kbhotfixserver kbsurveynew kbautohotfix kbexpertiseinter kbexpertisebeginner kbbug kbfix KB976674

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