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Error message when you delete a folder that contains content on a client computer that is running Windows Vista or Windows Server 2008: "This operation can only be performed when you are connected to the network"

Article ID: 980137 - View products that this article applies to.

Hotfix Download Available

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SYMPTOMS

Consider the following scenario:

You are in an Active Directory domain environment.
You implement the feature of folder redirection on a client computer that is running Windows Vista or Windows Server 2008.
You redirect several folders. For example, you redirect folders such as Desktop Documents and Favorites to a file server.
You allow for the client to configure the folders that should be available offline by using the Group Policy "Do not automatically make redirected folders available offline".

In this scenario, the client receives the following error message when they try to delete a folder that contains content:

This operation can only be performed when you are connected to the network.

Additionally, the folder cannot be deleted.

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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Vista Service Pack 2 (SP2) or Windows Server 2008 SP2. For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791

(http://support.microsoft.com/kb/935791/ )

How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849

(http://support.microsoft.com/kb/968849/ )

How to obtain the latest service pack for Windows Server 2008

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
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Version Product SR_Level Service branch
6.0.600 2 . 22xxx Windows Vista and Windows Server 2008 SP2 LDR
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

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File name	File version	File size	Date	Time	Platform
Csc.sys	6.0.6002.22341	351,744	18-Feb-2010	11:13	x86
Cscmig.dll	6.0.6002.22341	106,496	18-Feb-2010	13:41	x86
Microsoft-windows-offlinefiles-core-ppdlic.xrm-ms	Not applicable	3,050	18-Feb-2010	13:35	Not applicable

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

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File name	File version	File size	Date	Time	Platform
Csc.sys	6.0.6002.22341	461,312	18-Feb-2010	11:24	x64
Cscmig.dll	6.0.6002.22341	134,144	18-Feb-2010	13:42	x64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-ms	Not applicable	3,050	18-Feb-2010	13:46	Not applicable

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WORKAROUND

To work around this issue, use one of the following methods to delete the folder that contains content.

Method 1

Press SHIFT + DELETE to delete the folder permanently.

Note SHIFT + DELETE does not involve the Recycle Bin.

Method 2

Delete the folder from the elevated command prompt.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about the folder redirection, visit the following Microsoft Web site:

General information about the folder redirection

(http://technet.microsoft.com/en-us/library/cc778976(WS.10).aspx)

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/ )

Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

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File name	X86_989d952959c602238d3baeef2a76d351_31bf3856ad364e35_6.0.6002.22341_none_675b73c268d5c753.manifest
File version	Not applicable
File size	705
Date (UTC)	19-Feb-2010
Time (UTC)	09:10
Platform	Not applicable

File name	X86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6002.22341_none_a08e21b2724ab9e2.manifest
File version	Not applicable
File size	16,070
Date (UTC)	18-Feb-2010
Time (UTC)	15:34
Platform	Not applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

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File name	Amd64_c8b2a9bc62ddacf6838b804eb0435f55_31bf3856ad364e35_6.0.6002.22341_none_05fb5ec47f9ac7a7.manifest
File version	Not applicable
File size	709
Date (UTC)	19-Feb-2010
Time (UTC)	09:10
Platform	Not applicable

File name	Amd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6002.22341_none_fcacbd362aa82b18.manifest
File version	Not applicable
File size	16,098
Date (UTC)	18-Feb-2010
Time (UTC)	15:30
Platform	Not applicable