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The duplicate detection rule does not work when you convert a lead to an account in Microsoft Dynamics CRM 4.0Article ID: 983439 - View products that this article applies to. SYMPTOMSWhen you convert a lead to an account in Microsoft Dynamics CRM 4.0, the duplicate detection rule does not work. Therefore, duplicate accounts can be created unexpectedly if the lead is converted to an account that has the same account name, city and state as another existing account. RESOLUTIONThis problem is fixed in the latest
cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 949256
(http://support.microsoft.com/kb/949256/
)
Microsoft Dynamics CRM 4.0 updates and hotfixes
Note This problem was originally fixed in Update Rollup 11 for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 981328
(http://support.microsoft.com/kb/981328/
)
Update Rollup 11 for Microsoft Dynamics CRM 4.0 is available
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section. MORE INFORMATIONFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: 824684
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/LN/
)
Description of the standard terminology that is used to describe Microsoft software updates887283
(http://support.microsoft.com/kb/887283/
)
Microsoft Business Solutions CRM software hotfix and update package naming standards
PropertiesArticle ID: 983439 - Last Review: June 3, 2010 - Revision: 2.0
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