"Error 1324. The folder path 'Documents and Settings' contains an invalid character" error message when you install Office 2000

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Article ID: 325069 - View products that this article applies to.
This article was previously published under Q325069
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When you try to install Office 2000, you may receive an error message similar to the following:
Error 1324. The folder path 'Documents and Settings' contains an invalid character.


This behavior may occur if both of the following conditions are true:
  • Your operating system is Microsoft Windows 2000.
  • Either Win31FileSystem or NtfsDisable8dot3NameCreation is set to some value other than 0 (zero) under the following registry key:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem


To resolve this problem follow these steps.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
  1. Click Start, click Run, type regedit32 in the Open box, and then press ENTER.
  2. Locate and click the following key in the registry:
  3. If either Win31FileSystem or NtfsDisable8dot3NameCreation entries are set to some value other than 0 (zero), double-click the entry, change the value to 0, and then click OK.
  4. Quit Registry Editor.
  5. Restart the computer, and then install Office.


For additional information about how to enable long file name support on FAT partitions and how to disable the 8.3 name creation on all NTFS file system partitions, click the article numbers below to view the articles in the Microsoft Knowledge Base:
116342 How to Disable Long File Name Support on FAT Partitions
121007 How to Disable the 8.3 Name Creation on NTFS Partitions
237915 OFF2000: Windows Installer Error 1324 When You Run Setup


Article ID: 325069 - Last Review: February 1, 2007 - Revision: 2.6
  • Microsoft Windows 2000 Standard Edition
  • Microsoft Office 2000 Premium Edition
  • Microsoft Office 2000 Professional Edition
  • Microsoft Office 2000 Standard Edition
  • Microsoft Office 2000 Small Business Edition
  • Microsoft Office 2000 Developer Edition
  • Microsoft Access 2000 Standard Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft FrontPage 2000 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Word 2000 Standard Edition
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