Article ID: 291651 - View products that this article applies to.
This article was previously published under Q291651
For a Microsoft Outlook 2000 version of this article, see 198282
For a Microsoft Outlook 98 version of this article, see 187973
When you attempt to start Outlook 2002, you may receive one of the following error messages:
Outlook.exe caused an 'access violation' fault in module Riched20.dll at 014f:4802bc95.
If you click OK, Outlook does not start.
Outlook caused an Invalid Page Fault in Riched20.dll.
Alternately, Outlook may start, but when you attempt to create a new message, you may receive the following error message:
Unable to load "riched20.dll". You may be out of memory, out of system resources, or missing a .dll file.
This behavior occurs because the Riched20.dll file is damaged or missing.
To resolve this behavior, rename the Riched20.dll file, if it exists, and repair Outlook 2002.
How to Rename the Riched20.dll File
How to Repair Outlook
The Riched20.dll file is the source library for Rich Text Editing and displays features in Outlook 2002, notably with Microsoft Word or Microsoft Outlook Rich Text selected as the default e-mail format. Issues with the Riched20.dll file may be manifested at startup with an inability to read text in the Outlook preview pane.