Error message when you install a program: "Error 1606. Could not access network location <common administrative tools>. All users\"

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Article ID: 315352 - View products that this article applies to.
This article was previously published under Q315352
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect the computer.

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SYMPTOMS

After you upgrade Microsoft Windows 98 Second Edition or Microsoft Windows Millennium Edition to Microsoft Windows XP or Windows XP SP1, when you install a program on your Windows XP-based computer, you may receive an error message that is similar to the following:
Error 1606. Could not access network location <Common Administrative Tools>.All users\.
Additionally, nothing may occur when you try to open Administrative Tools in Control Panel.

CAUSE

This behavior can occur if there is an incorrect setting in the following registry entry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders\Common Administrative Tools


Note This registry key exists only if you upgrade your computer from Windows 98 Second Edition to Windows XP or from Windows Millennium Edition to Windows XP.


This behavior may also be caused by Norton AntiVirus 2003. For more information about this behavior and for steps that you can take to resolve the problem, visit the following Symantec Web site:
http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/9b60813077fffd2385256ee60055ac57/8b5951c9ec10830085256edf00520f16?OpenDocument&amp;src=bar_sch_nam&seg=ag
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. If the behavior still occurs after you take the steps to resolve the problem, remove Norton AntiVirus 2003 manually. If you cannot remove Norton AntiVirus by using the Add or Remove Programs tool, use the Rnav2003.exe utility. To remove Norton AntiVirus manually, click Add or Remove programs, click Norton Antivirus, and then clickRemove Programsin Control Panel. For information about how to download and use the Rnav2003.exe utility, visit the following Symantec Web site:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001092114452606?Open&src=tranus_con_sl

RESOLUTION

Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For more information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:
129972 Computer viruses: description, prevention, and recovery
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows


To resolve this behavior, follow these steps.

To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me



To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run, and then follow the steps in the Fix it Wizard.


Fix this problem
Microsoft Fix it 50640


Notes
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.



Let me fix it myself

  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. Locate and then click the following registry key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
  4. In the right pane of Registry Editor, double-click Common Administrative Tools.
  5. In the Value data box , type the following line, and then click OK:
    %ALLUSERSPROFILE%\Start Menu\Programs\Administrative Tools
  6. On the File menu, click Exit to quit Registry Editor.
  7. Restart the computer.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email.

MORE INFORMATION

For more information about how to troubleshoot a similar error message, click the following article number to view the article in the Microsoft Knowledge Base:
307683 Error message when you install Plus! for Windows XP: "Error 1606. Could not access network location"

Properties

Article ID: 315352 - Last Review: March 28, 2011 - Revision: 8.0
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kburl kbnetwork kberrmsg kbinterop kbprb kbfixme kbmsifixme KB315352

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