Article ID: 283205 - View products that this article applies to.
This article was previously published under Q283205
When you re-install Microsoft Windows 95 or Microsoft Windows 98 over itself (for example, if you do not use the format or parallel installation methods), Outlook Express may append new configurations and mail to the end of existing .dbx files. However, when you run Outlook Express, it only displays the mail that you received after you re-installed Windows; it appears as if all of the older mail is lost.
Outlook Express stores mail in several .dbx files that are located in the Windows\Application Data\Identities\hexadecimal_string\Microsoft\Outlook Express folder. The Inbox.dbx file contains mail that is displayed in the Inbox folder in Outlook Express, the Outbox.dbx file contains mail that is displayed in the Outbox folder, the Drafts.dbx file contains mail that is displayed in the Drafts folder, and so on. If you re-install Windows by running Setup from the Windows installation media and you have not previously renamed the Windows folder or formatted the disk, the original Outlook Express .dbx files are retained. However, when you subsequently restart the new Windows installation and run Outlook Express, Outlook Express does not display the mail in the appropriate folders. Instead, Outlook Express displays only the mail that is dated later than the most recent Windows installation.
To restore mail that you received before you re-installed Windows, follow these steps:
Article ID: 283205 - Last Review: January 29, 2007 - Revision: 3.2