Service Requests with circular relationships cannot be closed in System Center Service Manager

Article ID: 2466715 - View products that this article applies to.
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Symptoms

A change request in System Center Service Manager will remain with a status of "in Progress" and cannot be closed even if all activities have been completed.

Cause

The change request cannot be closed if there is an open change request in the "relationships" tab.  The open change request in the "relationships" tab is a dependency of the change request trying to be closed.  If this second change request shows the first change request in its own "relationships" tab then the two change requests will have a circular relationship and neither can be closed.

Resolution

The second change requests should be removed from the "relationships" tab of the change request to be closed.  If it does not change from "in progress" to "completed" after a few minutes, create a new manual activity and complete it.  The change request should then change status and can be closed.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2466715 - Last Review: July 9, 2012 - Revision: 4.0
APPLIES TO
  • Microsoft System Center Service Manager 2010
  • Microsoft System Center Service Manager 2010 R2
  • Microsoft System Center 2012 Service Manager
Keywords: 
kbtshoot KB2466715

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