A host refresh in the System Center Virtual Machine Manager 2008 Administrators console fails with error 2912

Article ID: 2472146 - View products that this article applies to.
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SYMPTOMS

In the System Center Virtual Machine Manager 2008 (SCVMM) Administrators console, a host refresh may fail with the following error:

Error (2912)
An internal error has occurred trying to contact an agent on the agent %servername%.contoso.com server.    (No more threads can be created in the system (0x800700A4))

Recommended Action
Ensure the agent is installed and running. Ensure the WS-Management service is installed and running, then restart the agent.

The hex code 0x800700A4 equates to ERROR_MAX_THRDS_REACHED

In addition, the following error message may be displayed in the System event log on the managed host:

Error 1605
“The processing of Group Policy failed. Windows could not evaluate the Windows Management Instrumentation (WMI) filter for the Group Policy object”

When this occurs the host status will also change from "Ok" to "Needs Attention".  Further inspection of the host properties will reveal that the agent status is "Not Responding".

CAUSE

Typically, the "Needs Attention" host status is displayed if the SCVMM server is unable to communicate with the agent on the managed host.  However, in this specific example the communication to the host is working normally (RDP and PING works) but the host is unable to perform any actions required to update the VMM server.  


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Note
This issue is very rare and has only been reported in scenarios with large VM deployments on a managed host.


RESOLUTION

This problem has been known to occur if the WMI service is non-responsive or backed up on the problem host.

1. Open the Services.msc snap in.
2. Click on Start followed by Run.
3. Type "services.msc" without the quotes and press Enter. This will open the Services snap-in
4. Right click on "Windows Management Instrumentation" and select "Restart"

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Note
The following system components depend upon WMI:
·         Hyper-V Image Management Service
·         Hyper-V Networking Management Service
·         Hyper-V Virtual Machine Management
·         Internet Connection Sharing
·         IP Helper
·         Microsoft iSCSI Software Target
·         SMS Agent Host
·         SMS Task Sequence Agent
·         Virtual Machine Manager Agent

5. Right click on the "Virtual Machine Manager Agent" and select "Restart"

Note: If VMM is in the process of refreshing this host while the WMI service is restarting, it may result in the following error:

Error (2916)
VMM is unable to complete the request. The connection to the agent %server_name%.contoso.com was lost. 
(Unknown error (0x80338126)) 

Recommended Action
Ensure that the WS-Management service and the agent are installed and running and that a firewall is not blocking HTTP traffic. If the error persists, reboot %server_name%.contoso.com and then try the operation again.

6. In the VMM administrators console, select the Hosts tab in the lower left hand corner and right click on the problem host and select "Refresh"


MORE INFORMATION

This error is not indicative of a problem with SCVMM, but more likely a Windows performance related issue on the managed host.

While the managed host is in this state, connectivity via PING or RDP should still function normally although expect delayed logon times and the Hyper-V snap-in may not load either local or remote.

Please refer to the following article for the recommended hotfixes for VMM:

KB2397711 - Recommended hotfixes for System Center Virtual Machine Manager 2008 R2            
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2472146 - Last Review: December 8, 2010 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Virtual Machine Manager 2008
  • Microsoft System Center Virtual Machine Manager 2008 R2 Workgroup Edition
  • Microsoft System Center Virtual Machine Manager 2008 Workgroup Edition
Keywords: 
KB2472146

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