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System Center Updates Publisher downloads fail with error 0x800b0004 in System Center Configuration Manager 2007

Article ID: 2477936 - View products that this article applies to.

Symptoms

The Microsoft System Center Configuration Manager 2007 (ConfigMgr 2007) System Center Updates Publisher (SCUP) component may fail to synchronize updates. Entries similar to the following will be logged in PatchDownloader.log:

Download destination = \\servername\Source\Contoso Updates\04dd8265-4c25-4e7c-ba2d-2f29cbe4bd3e.1\updatename.exe . Software Updates Patch Downloader 12/2/2010 11:04:30 AM 3576 (0x0DF8)
Contentsource = ftp://ftp.contoso.com//pub/updatename.exe . Software Updates Patch Downloader 12/2/2010 11:04:30 AM 3576 (0x0DF8)
Downloading content for ContentID = 25530, FileName = updatename.exe. Software Updates Patch Downloader 12/2/2010 11:04:30 AM 3576 (0x0DF8)
Download ftp://ftp.contoso.com//pub/updatename.exe to C:\Users\administrator\AppData\Local\Temp\CABF417.tmp returns 0 Software Updates Patch Downloader 12/2/2010 11:04:30 AM 4080 (0x0FF0)
Cert revocation check is disabled so cert revocation list will not be checked. Software Updates Patch Downloader 12/2/2010 11:04:30 AM 4080 (0x0FF0)
To enable cert revocation check use: UpdDwnldCfg.exe /checkrevocation Software Updates Patch Downloader 12/2/2010 11:04:30 AM 4080 (0x0FF0)
Authentication of file C:\Users\administrator\AppData\Local\Temp\CABF417.tmp failed, error 0x800b0004 Software Updates Patch Downloader 12/2/2010 11:04:30 AM 4080 (0x0FF0)

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Cause

This error can occur if a proxy server or other networking device returns an HTML error for the file request. SCUP attempts to read the digital signature of the temporary file and fails. This error does not occur in cases of connectivity failure.

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Resolution

Investigate any upstream proxies, firewall servers, or other network devices that may be returning custom error messages.

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More Information

To verify that a server is in this condition, either take a network capture while the download is being performed or use these steps to manually simulate the download:

Log on to the server with administrative credentials.
Download psexec.exe from http://live.sysinternals.com/psexec.exe.
Close any Internet Explorer windows
Launch an elevated command prompt and run the command: psexec /s /i cmd /c start <URL> where <URL> is the FTP or HTTP URL specified in the PatchDownloader.log file.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

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