You receive a prompt to install .NET Framework 2.0 when you try to remove an AVIcode feature

Article ID: 2500681 - View products that this article applies to.
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SYMPTOMS

When you try to remove a feature of AVIcode 5.6 or an earlier version, you receive the following message:

Please install .NET Framework 2.0 before installing Intercept Studio.

This prevents you from removing the AVIcode feature. For example, this problem may prevent removal of AVIcode SE-Viewer, AVIcode Intercept Agent or the AVIcode .NET Enterprise Management Pack.

CAUSE

The installer (.MSI) files have launch conditions to check whether version 1.1 or 2.0 of the .NET Framework is installed. However, the installer fails to detect older .NET Framework versions if you have a more recent version installed. For example, the affected system may have .NET Framework 4.0.

WORKAROUND

Upgrade to the 5.7 version of the AVIcode feature that you are trying to remove. After you complete the upgrade, uninstall the 5.7 version.

For example, if you are trying to remove the 5.5 version of the AVIcode Intercept Agent, upgrade to the 5.7 version by running Agent5_7.msi or Agent5_7x64.msi. After the upgrade, use Programs and Features in Control Panel to uninstall AVIcode Intercept Agent 5.7.

To download AVIcode 5.7, select the appropriate link on the AVIcode Home page:

http://www.microsoft.com/systemcenter/en/us/avicode.aspx

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Article ID: 2500681 - Last Review: January 27, 2011 - Revision: 3.0
APPLIES TO
  • AVIcode, Inc.
Keywords: 
KB2500681

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