HTTP 500 Internal server error running Advisor Problem Analysis Reports in AVIcode Intercept Studio 5.6

Article ID: 2507948 - View products that this article applies to.
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Symptoms

When you run one of the Problem Analysis Reports in AVIcode Intercept Studio 5.6, you receive the following error:

An error has occurred
The additional error information can be found in the Windows
Application Log. We apologize for any inconvenience caused
by this temporary service outage.

Specifically, this problem affects the following reports:

Day of Week Utilization
Hour of Day Utilization
Utilization Trend

When the reporting error occurs, Intercept Advisor logs an Error event in the Application Log with event ID 0 and a message that says "(500) Internal server error".

Also, the Report Server log (i.e. ReportServerService__<datetime>.log) contains an exception that is similar to the following:

library!ReportServer_0-93!cca4!01/24/2011-10:17:02:: i INFO: RenderForNewSession('/AVIcode/Intercept Studio/AVIcode Advisor Reports/Problem Analysis Reports/Utilization Trend')
processing!ReportServer_0-93!cca4!01/24/2011-10:17:04:: e ERROR: Throwing Microsoft.ReportingServices.ReportProcessing.ReportProcessingException: Query execution failed for dataset 'ResourceUtilization'., ;
 Info: Microsoft.ReportingServices.ReportProcessing.ReportProcessingException: Query execution failed for dataset 'ResourceUtilization'. ---> System.Data.SqlClient.SqlException: String or binary data would be truncated.
The statement has been terminated.
   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
   at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
   at System.Data.SqlClient.SqlDataReader.SetMetaData(_SqlMetaDataSet metaData, Boolean moreInfo)
   at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
   at System.Data.SqlClient.SqlDataReader.ConsumeMetaData()
   at System.Data.SqlClient.SqlDataReader.get_MetaData()
   at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)
   at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)
   at System.Data.SqlClient.SqlCommand.ExecuteDbDataReader(CommandBehavior behavior)
   at System.Data.Common.DbCommand.System.Data.IDbCommand.ExecuteReader(CommandBehavior behavior)
   at Microsoft.ReportingServices.DataExtensions.SqlCommandWrapperExtension.ExecuteReader(CommandBehavior behavior)
   at Microsoft.ReportingServices.OnDemandProcessing.RuntimeDataSet.RunDataSetQuery()Specifically, this problem may affect the following reports

Cause

This is a known issue in AVIcode Intercept Studio 5.6.

Resolution

To resolve this issue upgrade to AVIcode Intercept Studio 5.7.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2507948 - Last Review: February 23, 2011 - Revision: 6.0
APPLIES TO
  • AVIcode, Inc.
Keywords: 
KB2507948

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