[SDP 2][68382705-9E2B-4F69-A48A-9A0F6DE7D330] System Center Data Protection Manager 2010 - Windows Server 2008 - Basic

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Article ID: 2543479 - View products that this article applies to.
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Summary

Microsoft System Center Data Protection Manager 2010 – Windows Server 2008 – Basic troubleshooter for Support Diagnostic Platform collects information to help troubleshoot most Data Protection Manager 2010 problems.

More information

This article describes the information that may be collected from a computer when it runs the System Center Data Protection Manager 2010 – Windows Server 2008 – Basic troubleshooter for Support Diagnostic Platform.

Information that is collected

DPM configuration
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DescriptionFile Name
Collection DPM Config XML file {Computername}_DPM_Config_xml.zip

DPM Database – local or remote
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DescriptionFile Name
Collection of DPMDB Database for both local and remote instances. {Computername}_Type_DPMDB.zip

DPM error logs
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DescriptionFile Name
DPM error logs in errlog format

Contains all the DPM-related logs in the following:
DPM server
c:\program files\Microsoft DPM\DPM\Temp

Protected server
c:\program files\Microsoft Data Protection Manager\DPM\Temp
{Computername}.zip_DPMERRORLOG.zip
DPM settings
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DescriptionFile Name
DPM Settings:
Lists the following server information: server name, OS version, Architecture, SP level,
Memory, DPM version, DPM Build

Lists all protection group settings, and this includes protection group settings,
storage information, tape information, and datasource details in .txt format
{Computername}_DPM_Info.txt
Event log files - general
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DescriptionFile Name
Application event log in .csv, .evtx, and .txt formats{Computername}_evt_Application.*
System event log in .csv, .evtx, and .txt formats{Computername}_evt_System.*
File version information (chksym)
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DescriptionFile Name
Lists DPM binaries with timestamps in .csv and .txt formats

c:\Program Files\Microsoft DPM\DPM\bin\*.exe; *.dll
{Computername}_sym_DPM.*
Lists system drivers in .csv and .txt formats

C:\Windows\System32\drivers\*.*
{Computername}_sym_Drivers.*
System information – general
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DescriptionFile Name
Collects installed filter drivers {Computername}_Filter_Drivers.txt
Collects VSS providers and writer standard information {Computername}_VSS_Info.txt
Collects additional VSS information, physical disk information, mountvol, Providers, Shadow Copy Storage, Service Status, virtualization, and disk events{Computername}_VSSPSS_Info.txt
Collects OLE registry key and subkey information from HKLM\Software\Microsoft\Ole{Computername}_Registry_OLE.txt
Collects RPC registry key and subkey information from HKLM\Software\Microsoft\RPC{Computername}_Registry_RPC.txt
Collects DPM registry key and subkey information from HKLM\Software\Microsoft\Microsoft Data Protection Manager{Computername}_Registry_DPM.txt
Collects device driver information for DeviceName, InfName, IsSigned, Manufacturer{Computername}_DriverQuery.txt

More information

In addition to the files that are collected and listed previously, this troubleshooter can detect one or more of the following situations:
  • Computer is running on a virtual environment
  • Prerelease version of Windows Server 2008
  • Evaluation versions of Windows Server 2008

References

KB926079 Frequently asked questions about the Microsoft Support Diagnostic Tool (MSDT)

Properties

Article ID: 2543479 - Last Review: July 30, 2012 - Revision: 3.0
Applies to
  • Microsoft System Center Data Protection Manager 2010
Keywords: 
KB2543479

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