Virtual machine configured to use an ISO has a status of Unsupported VM Configuration in System Center 2012 Virtual Machine Manager

Article ID: 2690619 - View products that this article applies to.
Expand all | Collapse all

Symptoms

In System Center 2012 Virtual Machine Manager, a virtual machine (VM) may have a status of Unsupported VM Configuration if the virtual machine was configured to use an ISO image file and the Share image file instead of copying it option is selected.

Cause

This is a known issue in System Center 2012 Virtual Machine Manager.

Resolution

To resolve this issue, install Update Rollup 2 for System Center 2012 by following the steps documented in the following knowledge base article:

KB2706783 - Description of Update Rollup 2 for System Center 2012 (http://support.microsoft.com/kb/2706783)

To workaround the Unsupported VM Configuration status, detach the ISO file using the Hyper-V Manager console.

To detach the ISO file using the Hyper-V Manager console, perform the following steps:

1. Open the Hyper-V Manager console on the server that is running the virtual machine that has the “Unsupported VM Configuration” status.

2. Open the Virtual Machine Settings.

3. Select the DVD Drive, change the media option to None and click OK.

4. In the VMM console, refresh the virtual machine.

5. Once the VM refresh completes, the virtual machine should show the correct status.

To prevent this issue from occurring, do not select the “Share image file instead of copying it” option when attaching an ISO file to a virtual machine.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2690619 - Last Review: July 25, 2012 - Revision: 2.1
Applies to
  • Microsoft System Center 2012 Virtual Machine Manager
Keywords: 
kbtshoot KB2690619

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com