This article was previously published under Q297801
The article describes typical troubleshooting steps that
you can use to determine the reason for following client error message:
The name could not be resolved. The name could not be
matched to a name in the address list.
This article assumes that you are familiar with Ldp.exe.
If you use the ADSI Edit snap-in, the LDP utility, or any other LDAP version 3 client, and you incorrectly modify the attributes of Active Directory objects, you can cause serious problems. These problems may require you to reinstall Microsoft Windows 2000 Server, Microsoft Windows Server 2003, Microsoft Exchange 2000 Server, Microsoft Exchange Server 2003, or both Windows and Exchange. Microsoft cannot guarantee that problems that occur if you incorrectly modify Active Directory object attributes can be solved. Modify these attributes at your own risk.
To troubleshoot this
issue, follow these steps. Note
In this procedure, the "user account" is the Active Directory
user account whose name cannot be resolved, the "administrator account" is any
account in the Domain admins group, and "user" refers to the user whose account
you are logged on as.
- Verify that the Active Directory account that you use
either to create the client profile or to log on to the mailbox has been
Verify that the account that you use to log on to
the workstation or the account for which you enter credentials in the Outlook Enter password dialog box is mailbox-enabled. If this account is not
mailbox-enabled, the account cannot check names.
To make this
account mailbox-enabled, start the Active Directory Users and Computers
snap-in, right-click the user account, click Exchange Tasks, and then click
- Verify that the user can use the Active Directory account
to view sibling objects in the Users container (or in the Active Directory
organizational unit that contains the user account). To do so:
The user must be able to find themselves in their
organizational unit while they are bound to the domain controller with their
credentials. If Ldp.exe reports that there are "no children" in the
organizational unit, the computer may not have the appropriate permissions.
- Start Ldp.exe, and then type the user credentials of
the account that is not resolving to bind to port 389 of a domain controller
(type the user credentials in the following format:
- Find the user in the User container or its parent
To resolve this issue:
- Start the Active Directory Users and Computers snap-in,
click View, and then make sure that Advanced
Features is checked.
- Right-click Users, click the
Security tab, and then click the Authenticated
- Verify that Read permissions are
assigned to either the Users container or to the
organizational unit where the accounts are located.
- Verify that the user account has been stamped by the
Recipient Update Service after you mailbox-enable the user account. To do so,
start Ldp.exe, use the user credentials to bind, and then verify that the
following attributes have been populated to the account:
If these attributes are populated, the Recipient
Update Service has stamped this user account. If these attributes have not been
populated, troubleshoot the Recipient Update Service and the recipient policies
to determine why the attributes have not been stamped.
- showInAddressBook ()
- Verify that the user can see both the Global Address List
objects that are listed in the showInAddressBook attribute and the members of the Global Address List using
Ldp.exe. To do so:
If Ldp.exe reports that there are "no children," the Global
Address List object may not have the appropriate permissions. A user must be
able to see at least one Global Address List object and its members. To resolve
this issue, start Exchange System Manager, and then make sure that the user has
permissions to view the Global Address List object's members. Make sure that
the Authenticated Users group has List Content permissions.
- Open the showInAddressBook attribute for the user (see step 3), copy the distinguished name
values for the Global Address List objects, and then paste these values to a
Microsoft Notepad file.
- Start Ldp.exe, and then use the user credentials of the
account that is not resolving to bind to port 389 of a domain
- On the View menu, click Tree.
- Paste the distinguished name of one of the Global
Address List objects in the Base Dn box.
- Double-click the Global Address List object that is
The user should be able to see themselves as child
Note If you enter an incorrect distinguished name, Ldp.exe reports
that there are "no children." Make sure that you enter the correct
- Verify that the user can see themselves and their
attributes in the global catalog. To do so, start Ldp.exe, and then use the
user's credentials to bind to the global catalog on port 3268. If the user or
the following attributes are not visible, you may be experiencing a replication
latency or a property promotion problem.
For more information about replication latency or a property
promotion problems, click the following article number to view the article in the Microsoft Knowledge Base:
How to modify attributes that replicate to the Global Catalog
- Log on as an administrator, and then verify that there are
no duplicates in the addressBookRoots attribute of the Microsoft Exchange object under
cannot specify both a parent container and a child of that parent as an address
book root. For example, if you enter All Address Lists as an address book root,
it has to be the only address book root. All your other address lists are
listed under All Address Lists; if you enter both the parent object and child
objects that exist under this parent object, you enter the child objects more
than once. When you do so, Check Names and all other Global Address List and
NSPI operations do not succeed.
- Verify that Microsoft Exchange Server 5.5 is not installed
on the global catalog server.
- If the user who is checking names is an administrator who
is checking names for another user, confirm that the administrator account that
is being used is mailbox-enabled.
The administrator account and the
user that is being checked must be members of a common Global Address List.
(The showInAddressBook attribute for both users must contain one common Global Address
List object.) In addition, the common Global Address List object must be the
administrator's Global Address List.
For more information about name resolution errors, click the following article numbers to view the articles in the Microsoft Knowledge Base:
Clients cannot browse the global address list after you apply the Q299687 Windows 2000 security hotfix
Cannot create MAPI profile in Outlook 2000, Japanese version
You are repeatedly prompted to enter your credentials when you try to connect to an Exchange 2003 mailbox by using Outlook 2007
Article ID: 297801 - Last Review: December 3, 2007 - Revision: 6.7
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange 2000 Server Standard Edition
- Microsoft Windows Small Business Server 2003 Premium Edition
- Microsoft Windows Small Business Server 2003 Standard Edition