Nothing happens when you try to use the "Export to Microsoft Excel" command in Internet Explorer

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Article ID: 826917 - View products that this article applies to.
For a Microsoft Excel 2002 version of this article, see 277621.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
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Symptoms

When you right-click a webpage in Internet Explorer, a shortcut menu that has an Export to Microsoft Excel command may appear. If you click Export to Microsoft Excel, nothing happens.

You expect the webpage to be exported to Microsoft Excel when you click Export to Microsoft Excel. You do not expect the Export to Microsoft Excel menu command to appear if Excel is not installed.

Note The shortcut menu is not localized when a non-English version of Office 2013 is installed by using Click-to-Run.

Cause

This issue may occur if one of the following conditions is true:
  • You uninstall Excel.

    Note After you uninstall Excel, the Export to Microsoft Excel command continues to be displayed when you right-click a webpage.
  • You remove Excel, and then you reinstall Excel in a new location on the computer.
Note This behavior also occurs with Microsoft OneNote.

Workaround

To work around this issue, use one of the following methods:
  • Remove Excel, and then reinstall it in its original location.
  • Edit the registry to remove the command from the Internet Explorer shortcut menu or to direct the command on the Internet Explorer shortcut menu to the current location of Excel.
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To edit the Windows registry key, follow these steps:
  1. Close all open programs on the computer.
  2. Start Registry Editor. To do this, take one of the following actions, depending on your version of Windows:
    • In Windows Vista or Windows 7, click Start, type regedit in the Start Search box, and then press Enter.

      If you are prompted for an Administrator password or for confirmation, type the password, or provide confirmation.
    • In Windows XP, click Start, click Run, type regedit in the Open box, and then click OK.
  3. Expand the following subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\Export to Microsoft Excel
  4. Export the registry subkey. You can also make a backup of the values under the registry subkey. To export the subkey and make a backup, follow these steps:
    1. Right-click the registry subkey, and then click Export.
    2. From the Save in list, select a location where you want to save the registry entries.
    3. In the File name box, type a name for the .reg file that you want to export, and then click Save.
  5. Remove or edit the Export to Microsoft Excel command. To remove the Export to Microsoft Excel command, follow these steps:
    1. Click Export to Microsoft Excel.
    2. On the Edit menu, click Delete.

      Notice that the Confirm Key Delete dialog box appears.
    3. Click Yes.
    To edit the Export to Microsoft Excel command, follow these steps:
    1. Click Export to Microsoft Excel.
    2. In the Name list, double-click (Default).

      Notice that the Edit String dialog box appears.
    3. In the Value data box, type the following string: res:// drive \ path \EXCEL.EXE/3000,

      Note In this string, the placeholder drive represents the letter of the drive where Excel is installed, and the placeholder path represents the full path of the Excel.exe file.
    4. Click OK.
  6. On the Registry menu, click Exit.
  7. Restart the computer.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 826917 - Last Review: December 20, 2012 - Revision: 10.0
Applies to
  • Microsoft Office Excel 2003
  • Microsoft Office Excel 2007
  • Microsoft Excel 2010
  • Microsoft Excel 2013
Keywords: 
kbexport kbexpertisebeginner kbprb KB826917

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