Article ID: 839993 - View products that this article applies to.
You may receive an error message if you try to change the display configuration while you preview a 3D screen saver. The issue typically occurs with third-party video drivers that include a utility that permits you to change the video configuration without using the Display Properties dialog box.
If you change the display resolution or the color depth of the computer while you are previewing any one of the 3D screen savers, you may receive one of the following error messages:
There was an unspecified problem with this screen saver.
Direct 3D Screen Saver has encountered a problem and needs to close.
This problem occurs because the 3D screen savers that are included with Microsoft Windows XP do not respond correctly to changes in display configuration.
To work around this problem, close the Display Properties dialog box before you change the display configuration.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.