FIX: Microsoft Windows Media Player 10 may not work correctly after you upgrade to Microsoft Windows XP Media Center Edition 2005

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Article ID: 884373 - View products that this article applies to.
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SYMPTOMS

After you upgrade to Microsoft Windows XP Media Center Edition 2005, you may notice the following problems. The following problems may occur when you try to play back content in Microsoft Windows Media Player 10:
  • Windows Media Player 10 does not start after you upgrade from a Windows XP Media Center Edition 2005 Service Pack 2 system.
  • Microsoft Windows Media Rights Manager (WMRM) files do not play back after you upgrade.

CAUSE

Both of the problems are caused by the following:
  • Files are not upgraded that are required by Windows Media Player 10 to function correctly during the Windows XP Media Center Edition 2005 upgrade.
  • The upgrade does not run the Digital Rights Management (DRM) license migration utility. If you do not run this utility, encrypted content cannot be played back after an upgrade.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next release that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following file is available for download from the Microsoft Download Center:

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Download
Download the WindowsMedia10-KB884373-x86-Enu.exe package now.

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
262841 Command-line switches for Windows software update packages
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   11-Aug-2004  05:36  10.0.0.3646       176,640  Drmupgds.exe     
   11-Aug-2004  01:51  10.0.0.3646       819,200  Setup_wm.exe     
   11-Aug-2004  04:41  10.0.0.3646        73,728  Wmplayer.exe     

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

The problems that are mentioned in the "Symptoms" section do not occur if Windows Media Player 10 is applied before you perform the Windows XP Media Center Edition 2005 upgrade. Additionally, the problem that occurs where Windows Media Player 10 does not start only occurs if your computer is upgraded from a computer that is running Windows XP Media Center Edition 2005 Service Pack 2.

Properties

Article ID: 884373 - Last Review: September 27, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Windows XP Media Center Edition 2005
  • Windows Media Player 10
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition
Keywords: 
kbtshoot atdownload kbfix KB884373

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