SMS-related registry keys and registry values may appear in incorrect locations in the registry in SMS 2003

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Article ID: 896602 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
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SYMPTOMS

When the Microsoft Systems Management Server (SMS) Executive service is restarted in Microsoft SMS 2003, some SMS-related registry keys and registry values may appear in incorrect locations in the registry.

For example, after the Backup SMS Site Server task has finished or after the SMS site server has been restarted, the
SOFTWARE\Microsoft\SMS
subkey appear in the following incorrect locations in the registry:
  • HKEY_LOCAL_MACHINE\SOFTWARE\SMS\Inbox Source\Inbox Instances\34\SOFTWARE\Microsoft\SMS
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\SOFTWARE\Microsoft\SMS
When you experience this problem, registry keys and registry values typically appear incorrectly under the following registry keys:
  • HKEY_LOCAL_MACHINE\SOFTWARE\SMS\Inbox Source\Inbox Instances
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet
  • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002
Additionally, error messages that are similar to the following may be logged in the applicable logs in the SMS Executive service components:
  • Warning: found invalid inbox key:
  • Software Warning: found invalid inbox rule key:
  • Software Warning: found invalid inbox def key: Software
Note Registry keys and registry values that appear in incorrect locations in the registry may not affect the operation of the SMS site server. However, in some scenarios, this problem may cause the SMS Executive service or the components used by the SMS Executive service to stop responding.

In addition to the errors noted, the SMS Inbox Manager component may stop replicating data from drive letter:\SMS\Inboxes to the Client Access Point (CAP) servers. This may occur for all or some of the inboxes that exist on the CAP. No specific errors appear in the Inboxmgr.log file, the inbox is just not referenced. For example, Offermgr.box Pkginfo.box will not be be replicated to the CAP servers.

CAUSE

This problem occurs because SMS creates a new registry key or new registry value in an incorrect registry location instead of opening an existing registry key or registry value. This problem only occurs when multiple threads read from the registry at the same time by a multithreaded application such as the SMS Executive service.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
885643 How To obtain the latest Systems Management Server 2003 service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must install SMS 2003 Service Pack 1 (SP1) to apply this hotfix. This hotfix applies only to the SMS site server role.

Restart requirement

You do not have to restart the computer after you apply this software update.

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size  File name
   -----------------------------------------------------------------------------
   25-Oct-2004  12:45  2.50.3174.1146  643,072  Baseutil.dll     
   26-May-2005  23:14  2.50.3174.1146  535,272  Sms2003-sp1-kb896602-x86-enu.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Systems Management Server 2003 Service Pack 2.

MORE INFORMATION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

The hotfix mentioned in this article does not delete any existing registry keys or registry values that appear in incorrect locations. This hotfix only prevents new registry keys and registry values from being created in incorrect locations in the registry.

Before you install this hotfix, manually remove any existing registry keys or registry values that appear in incorrect locations. To do this, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK to open Registry Editor.
  2. Locate and right-click the incorrect registry keys or registry values, and then click Delete.

    Warning Carefully evaluate each registry key and its values before you delete the key.
  3. Quit Registry Editor.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 896602 - Last Review: July 24, 2007 - Revision: 3.6
APPLIES TO
  • Microsoft Systems Management Server 2003 Service Pack 1
  • Microsoft Systems Management Server 2003
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsms2003spfix kbsms200sp2fix KB896602

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