An e-mail message is not delivered to Microsoft Dynamics CRM 3.0

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Article ID: 915520 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
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SYMPTOMS

When an e-mail message is received and should be delivered to Microsoft Dynamics CRM 3.0, the e-mail message is not delivered.

CAUSE

This problem may occur if text is added to the end of the Subject line after the tracking token.

For example, this problem may occur if a spam sorting and filtering program adds alphanumeric characters to the end of the Subject line.

RESOLUTION

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server

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File nameFile versionFile sizeDateTime
Articleseditcontent.xslNot applicable5,52719-Aug-200723:34
Crmbulkmailservice.exe3.0.5300.17162,832,40028-Nov-200701:24
Crmnativeinteropproxy.dll3.0.5300.17163,402,76828-Nov-200701:33
Crmobjectmodel.dll3.0.5300.17166,741,52028-Nov-200701:33
Crmsecurity.dll3.0.5300.1716770,57628-Nov-200701:37
Crmworkflowservice.exe3.0.5300.17163,889,68028-Nov-200701:24
Edit_article.aspxNot applicable6,92727-Nov-200721:04
Grid.htcNot applicable17,56027-Nov-200721:04
Kbtemplateeditor.jsNot applicable5,66627-Nov-200721:04
Listaction.jsNot applicable9,10227-Nov-200721:04
Microsoft.crm.application.components.application.dll3.0.5300.1716689,16828-Nov-200701:03
Microsoft.crm.application.components.core.dll3.0.5300.1716291,85628-Nov-200701:03
Microsoft.crm.application.components.strings.dll3.0.5300.1716726,03228-Nov-200701:03
Microsoft.crm.application.components.ui.dll3.0.5300.1716222,22428-Nov-200701:03
Microsoft.crm.application.pages.dll3.0.5300.1716967,69628-Nov-200701:03
Microsoft.crm.dll3.0.5300.1716381,96828-Nov-200701:03
Microsoft.crm.managedinterop.dll3.0.5300.171682,96028-Nov-200701:03
Microsoft.crm.metadatahelper.dll3.0.5300.171682,96028-Nov-200701:03
Microsoft.crm.objectmodel.dll3.0.5300.1716324,62428-Nov-200701:03
Microsoft.crm.platform.bulkoperationcontrolassembly.dll3.0.5300.171637,90428-Nov-200700:55
Microsoft.crm.platform.server.dll3.0.5300.1716246,80028-Nov-200701:03
Microsoft.crm.reports.reportschedule.dll3.0.5300.171699,34428-Nov-200700:55
Microsoft.crm.tools.workflowlibrary.dll3.0.5300.1716275,47228-Nov-200700:55
Pkgutil.cmdNot applicable11329-Mar-200720:18
Print_dlg.aspxNot applicable8,82227-Nov-200721:04
Crmsecurity.dll3.0.5300.1716770,57628-Nov-200701:37
Microsoft.crm.dll3.0.5300.1375,56017-Nov-200504:39
Microsoft.crm.managedinterop.dll3.0.5300.180,64817-Nov-200504:38
Microsoft.crm.metadatahelper.dll3.0.5300.180,64817-Nov-200504:38
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39
Microsoft.crm.platform.server.dll3.0.5300.1244,48817-Nov-200504:39
Crmdbhotfix.dll3.0.5300.1656105,83222-Aug-200703:47
Kb927207_client.dll3.0.5300.171661,45628-Nov-200701:15
Kb930604_client.dll3.0.5300.171665,04028-Nov-200701:15
Kb930610_client.dll3.0.5300.1716116,75228-Nov-200701:15
Kb931627_client.dll3.0.5300.1716159,76028-Nov-200701:15
Kb932205_client.dll3.0.5300.171663,50428-Nov-200701:15
Kb933214_client.dll3.0.5300.171670,67228-Nov-200701:15
Kb933423_client.dll3.0.5300.171691,15228-Nov-200701:15
Kb933658_client.dll3.0.5300.171667,08828-Nov-200701:15
Kb935529_client.dll3.0.5300.171671,18428-Nov-200701:15
Kb935844_client.dll3.0.5300.1716115,72828-Nov-200701:15
Kb936019_client.dll3.0.5300.171661,96828-Nov-200701:15
Kb936204_client.dll3.0.5300.171692,17628-Nov-200701:15
Kb938125_client.dll3.0.5300.171661,96828-Nov-200701:15
Kb938238_client.dll3.0.5300.171670,16028-Nov-200701:15
Kb940761_client.dll3.0.5300.171681,93628-Nov-200701:15

Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Articleseditcontent.xslNot applicable5,52719-Aug-200723:34
Crmnativeinteropproxy.dll3.0.5300.17163,402,76828-Nov-200701:33
Crmobjectmodel.dll3.0.5300.17166,741,52028-Nov-200701:33
Crmsecurity.dll3.0.5300.1716770,57628-Nov-200701:37
Edit_article.aspxNot applicable6,92727-Nov-200721:04
Grid.htcNot applicable17,56027-Nov-200721:04
Listaction.jsNot applicable9,10227-Nov-200721:04
Microsoft.crm.application.components.application.dll3.0.5300.1716599,05628-Nov-200701:02
Microsoft.crm.application.components.core.dll3.0.5300.1716295,95228-Nov-200701:03
Microsoft.crm.application.components.strings.dll3.0.5300.1716726,03228-Nov-200701:03
Microsoft.crm.application.components.ui.dll3.0.5300.1716222,22428-Nov-200701:02
Microsoft.crm.application.pages.dll3.0.5300.1716738,32028-Nov-200701:03
Microsoft.crm.dll3.0.5300.1716381,96828-Nov-200701:03
Microsoft.crm.managedinterop.dll3.0.5300.171682,96028-Nov-200701:03
Microsoft.crm.metadatahelper.dll3.0.5300.171682,96028-Nov-200701:03
Microsoft.crm.objectmodel.dll3.0.5300.1716324,62428-Nov-200701:03
Microsoft.crm.platform.server.dll3.0.5300.1716246,80028-Nov-200701:04
Pkgutil.cmdNot applicable11329-Mar-200720:18
Print_dlg.aspxNot applicable8,82227-Nov-200721:04
Microsoft.crm.dll3.0.5300.1375,57617-Nov-200504:42
Microsoft.crm.managedinterop.dll3.0.5300.180,66417-Nov-200504:42
Microsoft.crm.metadatahelper.dll3.0.5300.180,66417-Nov-200504:42
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42
Microsoft.crm.platform.server.dll3.0.5300.1244,50417-Nov-200504:42

Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook Compatibility Update

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Articleseditcontent.xslNot applicable5,52719-Aug-200723:34
Crmnativeinteropproxy.dll3.0.5300.17163,402,76828-Nov-200701:33
Crmobjectmodel.dll3.0.5300.17166,741,52028-Nov-200701:33
Crmsecurity.dll3.0.5300.1716770,57628-Nov-200701:37
Edit_article.aspxNot applicable6,92727-Nov-200721:04
Grid.htcNot applicable17,56027-Nov-200721:04
Listaction.jsNot applicable9,10227-Nov-200721:04
Microsoft.crm.application.components.application.dll3.0.5300.1716599,05628-Nov-200701:02
Microsoft.crm.application.components.core.dll3.0.5300.1716295,95228-Nov-200701:02
Microsoft.crm.application.components.strings.dll3.0.5300.1716726,03228-Nov-200701:02
Microsoft.crm.application.components.ui.dll3.0.5300.1716222,22428-Nov-200701:02
Microsoft.crm.application.pages.dll3.0.5300.1716738,32028-Nov-200701:02
Microsoft.crm.dll3.0.5300.1716381,96828-Nov-200701:02
Microsoft.crm.managedinterop.dll3.0.5300.171682,96028-Nov-200701:02
Microsoft.crm.metadatahelper.dll3.0.5300.171682,96028-Nov-200701:02
Microsoft.crm.objectmodel.dll3.0.5300.1716324,62428-Nov-200701:02
Microsoft.crm.platform.server.dll3.0.5300.1716246,80028-Nov-200701:03
Print_dlg.aspxNot applicable8,82227-Nov-200721:04
Microsoft.crm.application.components.core.dll3.0.5300.1716295,95228-Nov-200701:02
Microsoft.crm.application.components.strings.dll3.0.5300.1716726,03228-Nov-200701:02
Microsoft.crm.dll3.0.5300.1716381,96828-Nov-200701:02
Microsoft.crm.platform.server.dll3.0.5300.1716246,80028-Nov-200701:03

Installation information

Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 or the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB915520$\Spuninst folder.

MORE INFORMATION

For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 915520 - Last Review: April 3, 2008 - Revision: 4.2
APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft Business Solutions CRM Sales for Outlook, when used with:
    • Microsoft CRM 3.0
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbmbsemail kbprb kbmbsmigrate KB915520

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