In a domain environment, Windows Explorer may stop responding on a client computer that is running Windows XP or Windows Server 2003, and CPU usage is very high on the primary domain controller

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Article ID: 925066 - View products that this article applies to.
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SYMPTOMS

On a client computer that is running Windows XP or Windows Server 2003, you try to access shared files on a Distributed File System (DFS) server in a domain environment. However, Windows Explorer may stop responding in this situation. Additionally, CPU usage is very high on the primary domain controller (PDC). Specifically, the Dfssvc.exe process consumes most of the CPU resources.

Note This issue may occur after the shadow-copy feature is enabled on the DFS server.

CAUSE

This issue may occur because of an error in the Twext.dll file. When this error occurs, the client computer sends many referral requests to the DFS server after you try to access shared files.

RESOLUTION

Windows XP hotfix information

To resolve this problem for Windows XP Service Pack 2, install the hotfix that is described in the following Microsoft Knowledge Base article:
941133 The Properties dialog box of a DFS share takes several minutes to appear on a Windows XP-based client computer

Windows Server 2003 update information

Install this update to resolve the issue in which Windows Explorer stops responding on client computers that are running Windows XP Professional or Windows Server 2003 in a domain environment where CPU usage on the primary domain controller is high.

The following files are available for download from the Microsoft Download Center:

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Download
Download the Update for Windows Server 2003 (KB925066) package now.

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Download
Download the Update for Windows Server 2003 x64 Edition (KB925066) package now.

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Download
Download the Update for Windows Server 2003 for Itanium-based Systems (KB925066) package now.

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Download
Download the Update for Windows XP x64 Edition (KB925066) package now.

Release Date: October 23, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this update.

Update replacement information

This update does not replace any other updates.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
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File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Twext.dll6.0.3790.298582,94407-Aug-200710:16x86SP1SP1QFE
Twext.dll6.0.3790.412784,99207-Aug-200711:08x86SP2SP2QFE
Windows Server 2003, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Twext.dll6.0.3790.2985112,64006-Aug-200721:17x64SP1SP1QFE
Wtwext.dll6.0.3790.298582,94406-Aug-200721:17x86SP1WOW
Twext.dll6.0.3790.4127118,78406-Aug-200721:20x64SP2SP2QFE
Wtwext.dll6.0.3790.412784,99206-Aug-200721:20x86SP2WOW
Windows Server 2003, Enterprise Edition for Itanium-based Systems
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Twext.dll6.0.3790.2985199,16806-Aug-200721:17IA-64SP1SP1QFE
Wtwext.dll6.0.3790.298582,94406-Aug-200721:17x86SP1WOW
Twext.dll6.0.3790.4127207,36006-Aug-200721:21IA-64SP2SP2QFE
Wtwext.dll6.0.3790.412784,99206-Aug-200721:21x86SP2WOW
Note After you apply this update on the client computer, the client computer will not send out redundant referral requests to the DFS server.

WORKAROUND

To work around this issue, disable the shadow-copy feature on the DFS server. To do this, follow these steps:
  1. Right-click the volume on which you want to disable the shadow-copy feature, and then click Properties.
  2. On the Shadow Copies tab, select the volume on which you want to disable the shadow-copy feature, click Disable, and then click OK two times.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
888603 Update to disable Volume Shadow Copy Service restore options on Terminal Server client computers that are running Windows Server 2003 or Windows XP
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 925066 - Last Review: December 26, 2007 - Revision: 6.3
APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows XP Professional x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)
  • Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86)
  • Microsoft Windows Server 2003 R2 Enterprise x64 Edition
Keywords: 
atdownload kbwinxppresp3fix kbqfe kbexpertiseinter KB925066

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