Error message when you connect to the App-V (SoftGrid) Management Web Service from the App-V (SoftGrid) Management Console: "Error code: 0000C800"

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Article ID: 930565 - View products that this article applies to.
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SYMPTOMS

When you connect to the Microsoft App-V (SoftGrid) Management Web Service from the Application Virtualization (SoftGrid) Management Console, you receive the following error message:

Unexpected error occurred.
Please report the following error code to your system administrator.
Error code: 0000C800

RESOLUTION

To troubleshoot this problem, follow these steps:
  1. Verify that the Application Virtualization (SoftGrid) Management Console version and the App-V (SoftGrid) Management Web Service version are the same. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
    931007 How to check the version of the SoftGrid Management Web Service
    931009 How to check the version of the SoftGrid Management Console
  2. Verify that the App-V (SoftGrid) Management Web Service is functioning correctly. To do this, type the following command in a standard Web browser:
    http://webserver_name/SoftGridManagement/Authorization.rem?wsdl
    If the App-V (SoftGrid) Management Web Service is functioning correctly, text that resembles the following is displayed:
    System.NullreferenceException: Object reference not set to an instance of an object.
    at System.runtime.Remoting. ...
    If the App-V (SoftGrid) Management Web Service is not functioning correctly, you receive an error message.
  3. Verify that the port that is specified in the Connect to SoftGrid System dialog box is the App-V (SoftGrid) Management Web Service port.
  4. Verify that the App-V (SoftGrid) Management Web Service server can connect to the database. To do this, follow these steps on the App-V (SoftGrid) Management Web Service server:
    1. Locate the following folder:
      %ProgramFiles%\Microsoft System Center App Virt Management Server\App Virt Management Service
      Note For Softgrid versions, locate the "%ProgramFiles%\Softricity\SoftGrid Management Service" folder.
    2. Right-click SftMgmt.udl, and then click Properties.
    3. Click the Connection tab.
    4. Click Test Connection to validate the connection.
    5. If the test fails, verify that the following information that is entered on the Connection tab is correct:
      • Server name
      • User name
      • Password
      • Database name
      Note If the password has just been changed, you must open a Command Prompt window, and then run the IISRESET command for the password change to take effect. If you do not do this, you will experience the error that is described earlier in this article.

      Change any incorrect information, click OK, and then stop and restart the App-V (SoftGrid) Management Web Service.
  5. If the information that is entered on the Connection tab is correct, use the PING command to verify that the App-V (SoftGrid) Management Web Service server can communicate with the database server.
  6. Verify that the database service is started. For example, make sure that the MSSQLSERVER service is started.
  7. If you are running Microsoft Windows 2000 Server, and if the Microsoft .NET Framework was installed before Internet Information Services (IIS) was installed, follow these steps to register the .NET Framework with IIS:
    1. At a command prompt, change to the following folder:
      %systemroot%\Microsoft.NET\Framework\version_number
    2. Type aspnet_regiis.exe /i, and then press ENTER.
  8. Verify that the ASP.NET worker process account has Read permissions for the SftMgmt.udl file and for the SftReporting.udl file. The following table lists the ASP.NET worker process account names for various scenarios.
    Collapse this tableExpand this table
    Operating systemRoleASP.NET work process account
    Windows 2000 ServerMember serverASP.NET account (computer_name\ASPNET)
    Windows Server 2003Member serverASP.NET account (computer_name\ASPNET)
    Windows 2000 ServerDomain controllerAccount that starts the IIS process (domain_name\IWAM_computer_name)
    Windows Server 2003Domain controllerNetwork Service account
    To verify the permissions for the ASP.NET worker process account, follow these steps on the App-V (SoftGrid) Management Web Service server:
    1. Locate the following folder:
      %ProgramFiles%\Softricity\SoftGrid Management Service
    2. Right-click SftMgmt.udl, and then click Properties.
    3. Click the Security tab.
    4. Add the appropriate ASP.NET worker process account, and then assign Read permissions to the account.
    5. Click OK.
    6. Locate the following folder
      %programfiles%\Softricity\SoftGrid Reporting Service
    7. Right-click SftReporting.udl, and then click Properties.
    8. Click the Security tab.
    9. Add the appropriate ASP.NET worker process account, and then assign Read permissions to the account.
    10. Click OK.
  9. Verify that the ASP.NET worker process account on the App-V (SoftGrid) Management Web Service server has the following permissions.
    Collapse this tableExpand this table
    LocationPermission
    %systemroot%\TempFull control
    %systemroot%\Microsoft.NET\Framework \version_number\Temporary ASP.NET FilesFull control
  10. Verify that the ASP.NET worker process account on the App-V (SoftGrid) Management Web Service server is enabled. For more information about ASP.NET worker process account permissions and about IIS 6.0, click the following article number to view the article in the Microsoft Knowledge Base:
    812614 Default permissions and user rights for IIS 6.0

Properties

Article ID: 930565 - Last Review: April 25, 2011 - Revision: 5.0
APPLIES TO
  • Microsoft Application Virtualization for Terminal Services
  • Microsoft Application Virtualization for Windows Desktops
  • Microsoft Application Virtualization 4.6 for Terminal Services
  • Microsoft Application Virtualization 4.6 for Windows Desktops
  • Microsoft Application Virtualization 4.5 for Terminal Services
  • Microsoft Application Virtualization 4.5 for Windows Desktops
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