Article ID: 942372 - View products that this article applies to.
In the Virtual Machine Manager Administrator Console of Microsoft System Center Virtual Machine Manager 2007, you try to create a new template from a Windows Server 2003 Service Pack 2 (SP2)-based virtual machine. However, the job fails, and you receive the following error message:
Note This problem occurs only when you create a template from a virtual machine that is running Windows Server 2003 SP2.
Timeout occurred while waiting for Sysprep to finish processing on the virtual Machine.
Ensure you are using the version of sysprep binaries that match with virtual machine's Windows version, and then try the operation again.
This problem occurs because the versions of the Sysprep.exe file and of the Setupcl.exe file are incorrect. These two files are located in the following folder:
VMM_Install\Sysprep\5.2.3790.3959Note VMM_Install is the folder in which System Center Virtual Machine Manager 2007 is installed.
To resolve this problem, obtain update 942372 from the following Microsoft Update Web site:
To work around this problem, replace the Sysprep.exe file and the Setupcl.exe file by using the correct x86-based files for Windows Server 2003 Service Pack 2. To do this, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/LN/ )Description of the standard terminology that is used to describe Microsoft software updates
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