Error message when you try to add a delegate in Outlook 2007: "The Delegates settings were not saved correctly"

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Article ID: 950794 - View products that this article applies to.
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Symptoms

When you try to add a delegate to the mailbox of another user in Microsoft Office Outlook 2007, the delegate is not added. Additionally, you receive the following error message:
The Delegates settings were not saved correctly. Unable to activate send-on-behalf-of list. You do not have sufficient permission to perform this operation on this object.
This issue occurs when the global catalog to which you are connected is not writable to the current user.

Resolution

To resolve this issue, install hotfix 950485.

For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
950485 Description of the Outlook 2007 hotfix package: March 25, 2008

How to enable the hotfix

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To enable the hotfix, you must add the IgnoreSOBError setting to the registry.

To have us enable the hotfix for you, go to the "Fix it for me" section. If you prefer to enable the hotfix yourself, go to the "Let me fix it myself" section.

Fix it for me

To enable the hotfix automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
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Fix this problem
Microsoft Fix it 50900
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Notes
  • Install hotfix that is described in Microsoft Knowledge Base (KB) article 950485 before you run this Fix it solution.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.

Let me fix it myself

To enable the hotfix, follow these steps:
  1. Exit Outlook 2007.
  2. Start Registry Editor. To do this, use one of the following procedures, as appropriate for your situation.

    Windows Vista
    1. Click Start, type regedit in the Start Search box, and then press ENTER.
    2. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
    Windows XP
    1. Click Start, and then click Run.
    2. Copy and then paste (or type) the following command in the Open box, and then press ENTER:
      regedit
  3. Locate and then click the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Preferences
    If you use policies, click the following subkey:
    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\12.0\Outlook\Preferences
  4. After you select the subkey that is specified in step 3, point to New on the Edit menu, and then click DWORD Value.
  5. Type IgnoreSOBError, and then press ENTER.
  6. Right-click IgnoreSOBError, and then click Modify.
  7. In the Value data box, type 1, and then click OK.
  8. On the File menu, click Exit to exit Registry Editor.
After you apply the hotfix and registry data, you can add a delegate that does not have write permission to the global catalog. When you do this, an informational message that resembles the following message is logged in the Application log to help track the event:

Source: Outlook
Category: None
Event ID: 27
Date: date
Time: time
Type: Error
User: N/A
Computer: computer_name
Description:
SOB error ignored

For more information, see the Help and Support Center. To do this, visit the following Microsoft Web site:
http://go.microsoft.com/fwlink/events.asp
.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 950794 - Last Review: September 9, 2013 - Revision: 2.0
Applies to
  • Microsoft Office Outlook 2007
  • 2007 Microsoft Office Suite Service Pack 1
Keywords: 
kboffice2007presp2fix kbqfe kberrmsg kbexpertisebeginner kbfixme kbmsifixme KB950794

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