Expression Web 2 install/uninstall fails with error 30054

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Source: Microsoft Support

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Symptom



When installing or uninstalling Expression Web 2 on a Windows Vista operating system, setup may fail with error 30054.

A review of the error log may show entries similar to the following near the bottom of the log:

4:18:14 PM Sunday, May 17, 2009: Searching for default versions of resource files under the folder [C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller].
4:18:14 PM Sunday, May 17, 2009: Found [0] resource files under the default folder.
4:18:14 PM Sunday, May 17, 2009: Resource File Manager : Current user's LCID is [1033].
4:18:14 PM Sunday, May 17, 2009: Resource File Manager : error : ResourceFileManager does not contain at least one ResourceFile. Unable to find best match ResourceFile for CultureTag=[en-US].
4:18:14 PM Sunday, May 17, 2009: Unable to locate a suitable resource file which contains resources that match the current user's Locale [1033].
4:18:14 PM Sunday, May 17, 2009: Checking the value of 'Software\Microsoft\Office\12.0\Common\LanguageResources[PreferredSetupLanguage]'
4:18:14 PM Sunday, May 17, 2009: Unable to select the language in which to run setup because no setup resource file(s) were located.
4:18:14 PM Sunday, May 17, 2009: Not prompting user to select the language in which to run setup.exe because UILevel==None.
4:18:14 PM Sunday, May 17, 2009: Error: Installation of this product requires operating system supplemental language support. ErrorCode: 0(0x0). Failed final attempt to load a setupexe resource file.
4:18:14 PM Sunday, May 17, 2009: Error: Installation of this product requires operating system supplemental language support. Type: NoSupportedCulture.
4:18:14 PM Sunday, May 17, 2009: Not showing message because suppress modal has been set.  Title: 'Setup Error', Message: 'The language of this installation package is not supported by your system.
4:18:14 PM Sunday, May 17, 2009: '
4:18:14 PM Sunday, May 17, 2009: Message returned: 1
4:18:14 PM Sunday, May 17, 2009: Catalyst execution finished: 05/17/2009 16:18:13.  Return code: 30054.  Exception caught: NoSupportedCulture.
4:18:14 PM Sunday, May 17, 2009: PERF: TickCount=2150551 Name=RunSetup Description=End function
4:18:14 PM Sunday, May 17, 2009: Error: Removal of the "Microsoft Expression Web 2" product has reported the following error: 30054.
4:18:14 PM Sunday, May 17, 2009: Info: Config_Products_UnInstall: End uninstall of product: Microsoft Expression Web 2
4:18:14 PM Sunday, May 17, 2009: Error: Config_Products_UnInstall: Uninstall of Product Microsoft Expression Web 2 (failed): Removal of the "Microsoft Expression Web 2" product has reported the following error: 30054. Stack:    at XSetup.OfficePackage.ConfigureUninstall(Product product)    at XSetup.Product.UninstallProduct()
4:18:14 PM Sunday, May 17, 2009: Info: Config_Products_UnInstall: End uninstall of product: Microsoft Expression Web 2

Cause

This problem may be caused by Windows Vista User Account Control

Resolution



To work around this issue, perform the following steps:
  1. Click START > Control Panel
  2. In the Control Panel open User Accounts
  3. Click to clear (uncheck) the box labeled "User User Account Control (UAC) to help protect your computer"
  4. Click OK and restart the computer
  5. After the machine is restarted, install or uninstall Expression Web 2

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Properties

Article ID: 971612 - Last Review: May 21, 2009 - Revision: 1.0
APPLIES TO
  • Microsoft Expression Web 2
Keywords: 
kbrapidpub kbnomt KB971612

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