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When you send an e-mail message from a shared mailbox in Outlook 2007, the sent message is not saved in the Sent Items folder of the shared mailbox
Article ID: 972148 - View products that this article applies to.
Consider the following scenario:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756To resolve this problem, install the Outlook 2007 hotfix package that is dated June 30, 2009 and then set the value for the
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
DelegateSentItemsStyleregistry entry to enable the hotfix package. To do this, follow these steps:
http://office.microsoft.com/en-us/outlook-help/redir/HP001232935.aspx?queryid=cde1b9af5cc1430a8e0adaafea0c67aa&respos=0&CTT=1Note If you must use Outlook in Online mode and if your mailbox is located on an Exchange Server 2010 server, the Exchange administrator can configure similar behavior on the server. Update Rollup 4 for Exchange Server 2010 Service Pack 2 introduces a new Exchange PowerShell cmdlet to configure which Sent Items folder a message is copied to. Because this new feature is handled by the Exchange server, Outlook can be configured for either Online or Cached Exchange mode. However, the Exchange server feature only works if the Outlook DelegateSentItemsStyle registry value is disabled..
For more information about the Set-MailboxSentItemsConfiguration cmdlet, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/2632409/ )Messages sent by using the "Send As" and "Send on behalf" permissions are only copied to the Sent Items folder of the sender in an Exchange Server 2010 environment
Did this fix the problem?
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.