Description of the Microsoft Exchange Server 2007 Service Pack 2 Installation Tool for Windows Small Business Server 2008

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Article ID: 974271 - View products that this article applies to.
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INTRODUCTION

When you try to install Exchange Server 2007 Service Pack 2 (SP2) on a server that is running Windows Small Business Server 2008, the installation process does not start, and you receive the following error message:
Error:
You must update your Windows Small Business Server 2008 settings both before and after you install Exchange Server 2007 Service Pack 2 (SP2). Before installing SP2 for Exchange Server 2007, read the detailed information at http://go.microsoft.com/fwlink/?LinkId=155135.
This problem occurs because the Exchange Best Practice Analyzer prevents Exchange Server 2007 SP2 from being installed on the server.

To resolve this problem, you can follow the link that is in the error message to manually install Exchange Server 2007 SP2. However, we have created the Microsoft Exchange Server 2007 SP2 Installation Tool for Windows Small Business Server 2008 in order to make the installation process easier.

MORE INFORMATION

How to obtain this tool

The following file is available for download from the Microsoft Download Center:
Collapse this imageExpand this image
Download
Download the tool package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Known issues of this tool

Issue 1

If you previously customized the Secure Sockets Layer (SSL) setting for the default Web site in Internet Information Services (IIS), the SSL setting is reset to the default setting when you run this tool. You must manually restore the customized SSL setting for the default Web site after you run this tool.

Issue 2

If Microsoft Windows SharePoint Service 3.0 Service Pack 1 (SP1) is removed before you run this tool, the Restoring the default settings for the SBS Web services task fails in the Finishing installation phase of the tool. However, you can safely ignore the failure of this task.

How to use this tool to install Exchange Server 2007 SP2

Important
  • You must close all the management consoles including the Windows SBS Console before you run this tool.
  • We recommend that you perform a full backup of the data on the computer that is running Windows Small Business Server 2008 before you install Exchange Server 2007 SP2. The reason for the backup is that you cannot uninstall Exchange Server 2007 SP2.

    For more information about how to back up data on a computer that is running Windows Small Business Server 2008, visit the following Microsoft Web site:
    http://technet.microsoft.com/en-us/library/cc527505(WS.10).aspx
  • We recommend that you install Exchange Server 2007 SP2 when the load on the server is low. The reason is that the clients cannot connect to Exchange Server 2007 when you install Exchange Server 2007 SP2.
To use this tool to install Exchange Server 2007, follow these steps:
  1. Download Exchange Server 2007 SP2.

    For more information about how to download Exchange Server 2007 SP2, visit the following Microsoft Web site:
    http://go.microsoft.com/fwlink/?LinkID=168420
  2. Double-click the Exchange Server 2007 SP2 package, and then extract the package to a local folder on the server.
  3. Double-click the tool package to install it on the server that is running Windows Small Business Server 2008.

    Note The tool starts automatically after the installation process for the tool is completed.
  4. Select the local folder that you specified in step 2 when the tool prompts you to select the folder that contains the Setup program of Exchange Server 2007 SP2.
  5. Follow the instructions to complete the installation process of Exchange Server 2007 SP2.
You may have to restart the computer after Exchange Server 2007 SP2 is installed.

Tasks that this tool performs

This tool performs the following tasks in the following sequence:
  1. Stop and disable the service for Microsoft Forefront Security for Exchange Server on the server if Forefront Security for Exchange Server is installed.
  2. Update the Windows Registry to enable the installation process of Exchange Server 2007 SP2.
  3. Install Exchange Server 2007 SP2.
  4. Update the following settings for the default Web site in IIS 7.0.
    • Update the SSL setting so that SSL is not required.
    • Set the port to 80 and the IP address to All Unassigned.
  5. Run the Fix My Network wizard in quiet mode to bind the SSL certificate to the SBS Web Applications site and to bind the SSL certificate to the Terminal Services (TS) Gateway site.
  6. Enable and start the service for Forefront Security for Exchange Server.

Troubleshooting

You may encounter the following two problems when you try to use this tool.

Problem 1

Symptoms
You receive the following error message during the installation process for Exchange Server 2007 SP2:
The installation of Service Pack 2 for Microsoft Exchange 2007 did not succeed. Because of this, Windows Small Business Server 2008 might not function correctly.

For details about what caused this issue, check the log file at C:\ExchangeSetupLogs.
Workaround

To work around this problem, follow these steps:
  1. Examine the Setup log file for Exchange Server 2007 SP2 to locate the problem and to resolve the problem.
  2. Run the tool to install Exchange Server 2007 SP2 again.
If you still encounter the problem, create a separate service request or contact Microsoft Customer Service and Support.

For a complete list of Microsoft Customer Service and Support telephone numbers, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support

Problem 2

Symptoms
You receive the following error message in the Finishing installation phase of the tool:
You successfully installed Service Pack 2 for Microsoft Exchange Server 2007. However, one or more errors occurred.
Additionally, the server may not work correctly. The error message indicates that one of the final Setup tasks fails after Exchange Server 2007 SP2 is installed.

Resolution
To resolve this problem, see the "Known issues that may occur after Exchange Server 2007 SP2 is installed" section in Microsoft Knowledge Base (KB) article 973862.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
973862 You cannot install Exchange Server 2007 Service Pack 2 on a Windows Small Business Server 2008-based computer
If the Enabling Microsoft Forefront Security for Exchange task fails in the Finishing installation phase of the tool, you have to manually enable Forefront Security for Exchange Server. To do this, follow these steps:
  1. Click Start, type services in the search box, and then click Services in the search result.
  2. In the Services Microsoft Management Console (MMC) snap-in, stop the services of Exchange Server 2007 in the following order:
    1. Microsoft Exchange Information Store
    2. Microsoft Exchange Transport
  3. Open a command prompt by using the Run as administrator option.
    To do this, click Start, type cmd in the search box, right-click cmd in the search result, and then click Run as administrator.
  4. Run the following command to change the directory:
    cd C:\Program Files (x86)\Microsoft Forefront Security\Exchange Server
  5. Run the following command to enable Forefront Security for Exchange Server:
    fscutility /enable
  6. In the Services MMC snap-in, start the services of Exchange Server 2007 in the following order:
    1. Microsoft Exchange Information Store
    2. Microsoft Exchange Transport

Properties

Article ID: 974271 - Last Review: December 31, 2009 - Revision: 1.0
APPLIES TO
  • Windows Small Business Server 2008 Premium
  • Windows Small Business Server 2008 Standard
Keywords: 
kbhowto kbinfo atdownload kbexpertiseadvanced kbsurveynew KB974271

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