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Problems When You Are Using an Out-of-Date Version of the C-Media Cmaudio.ax Driver File
Article ID: 317358 - View products that this article applies to.
This article was previously published under Q317358
Windows MovieMaker or the Microsoft Producer program may unexpectedly quit while you are importing, previewing or publishing source content that uses the driver from C-Media, and you may receive the following error message:
If you view the data that the error report contains, error signature information that is similar to the following information may be displayed:
Moviemk.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
App Name App Version Module Name Module Version Offset --------------------------------------------------------------- Moviemk.exe 1.1.2427.0 Cmaudio.ax 0.0.0.0 00001612
This issue can occur when a fault occurs in the C-Media Cmaudio.ax driver file.
To resolve this issue, contact C-Media to inquire about the availability of a a newer version of the C-Media Cmaudio.ax driver file. For information about how to do so, please view the following C-Media Web site:
http://www.cmedia.com.twMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
To work around this issue if the issue continues to occur after you are using the most current version of the C-Media Cmaudio.ax driver file, try to use other content that is created from a different source.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.