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Error Message When You Start Windows Explorer: Explorer.exe Has Generated Errors and Will Be Closed by Windows
Article ID: 319124 - View products that this article applies to.
This article was previously published under Q319124
NoticeThis article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center
(http://support.microsoft.com/win2000)is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy
When you start Windows Explorer, or when you use the Search feature to search for files or folders and then start Windows Explorer, you may receive the following error message:
Explorer.exe has generated errors and will be closed by Windows.
You will need to restart the program.
An error log is being created.
This behavior can occur if you install Microsoft Internet Explorer 6 and there is a program or a service installed on your computer that is incompatible with Internet Explorer 6.
To resolve this issue, remove Internet Explorer 6 and restore the earlier version of Internet Explorer. To do this, follow these steps.
NOTE: You must be logged on as Administrator or as a member of the Administrators group to remove Internet Explorer 6 on a Windows 2000-based computer. After you remove Internet Explorer 6, you cannot remove the earlier version of Internet Explorer that remains on the computer.
For additional information about issues related to removing Internet Explorer 6 from a Windows 2000-based computer, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/296822/EN-US/ )Windows 2000 Service Pack 2 Does Not Appear in Add/Remove Programs List