Article ID: 211518 - View products that this article applies to.
This article was previously published under Q211518
When you attempt to open a document, the following error message appears:
If you click Details, the following error message appears:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
When you restart Word, the following error message appears:
WINWORD caused an invalid page fault in module OLE32.DLL at address.
If you answer Yes to attempt to recover the text of the document, the error message appears again.
Word encountered file corruption while opening <filename>. Part of this document may be recoverable. Attempt recovery now?
The "Recover Text from Any File" converter has encountered corruption in the file and is unable to interpret this corrupt information.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about corrupt documents, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/212273/ )Why you are unable to recover a lost document
(http://support.microsoft.com/kb/212387/ )VBA code lost when converting to another file format