Article ID: 297822 - View products that this article applies to.
This article was previously published under Q297822
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When you open a document (such as .doc files, .xls files, .pdf files, or any other file that will be viewed "in place" inside Internet Explorer) from a Web server, the document fails to appear, even though the correct viewer is loaded. In addition, you receive an error message, which states that the document could not be found (or similar error message).
When Internet Explorer uses an Active Document server, such as Microsoft Word, to display a document within the Internet Explorer window, the server must be pointed to a file. Generally, this file is the cached copy of the document that was retrieved. If the HTTP headers instruct the browser not to cache the document, the Active server (the viewer for that document) has no file to read and fails.
If a document is intended to be viewed in this way, do not include any cache-control information with the HTTP headers.
Steps to Reproduce Behavior
For additional information about the caching of content in Internet Explorer, click the following article number to view the article in the Microsoft Knowledge Base:
234067For additional information about the in-place activation of documents such as Microsoft Word, Microsoft Excel, or .pdf files, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/234067/ )How to prevent caching in Internet Explorer
259970For additional information about similar issues when you view Word and Excel documents, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/259970/ )PBR: In-place activating document servers in Internet Explorer
185978For more information about developing Web-based solutions for Microsoft Internet Explorer, visit the following Microsoft Web sites:
(http://support.microsoft.com/kb/185978/ )FIX: Double GET requests and cookies are lost with Word 2000 or Excel 2000