Remote Printer Management snap-in shows no printers

Article ID: 2506505 - View products that this article applies to.
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SYMPTOMS

When connecting remotely from a Windows 7 machine to a Windows Server 2008 R2 print server and attempting to use the Printer Management snap-in, no printers may appear in the Printer Management Console.
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CAUSE

This can occur if the client system does not have a DNS 'A' record (forward lookup) configured.
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RESOLUTION

Add a DNS 'A' record for the system that is running the Printer Management Console.
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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use
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for other considerations.
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Properties

Article ID: 2506505 - Last Review: February 7, 2011 - Revision: 1.0
APPLIES TO
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows 7 Enterprise
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
Keywords: 
KB2506505
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