Remote Printer Management snap-in shows no printers

Article ID: 2506505 - View products that this article applies to.
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SYMPTOMS

When connecting remotely from a Windows 7 machine to a Windows Server 2008 R2 print server and attempting to use the Printer Management snap-in, no printers may appear in the Printer Management Console.

CAUSE

This can occur if the client system does not have a DNS 'A' record (forward lookup) configured.

RESOLUTION

Add a DNS 'A' record for the system that is running the Printer Management Console.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2506505 - Last Review: February 7, 2011 - Revision: 1.0
APPLIES TO
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows 7 Enterprise
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
Keywords: 
KB2506505

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