Article ID: 186497 - View products that this article applies to.
This article was previously published under Q186497
After you perform a standard installation of Microsoft Internet Explorer 4.01 with Active Desktop, restart the Terminal Server computer, and log on, the computer stops responding (hangs) or displays a blue screen. Little more than the Start Menu and Task Manager can be available.
If you remove the Active Desktop component, the problem is resolved for users logging on at the console but Terminal Server clients may receive the following error message:
If you click OK, the client session ends.
Cannot access this file. Path is too long.
To work around this problem, remove Internet Explorer and reinstall it without the Active Desktop component. Follow these steps to remove Internet Explorer:
Contact us for more help
Connect with Answer Desk for expert help.