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Error: The Credentials Supplied Conflict with an Existing Set of Credentials
Article ID: 197987 - View products that this article applies to.
This article was previously published under Q197987
When you log on to a domain using mandatory profiles and mapped network drives through a logon script, you may receive the following error message:
The credentials supplied conflict with an existing set of credentials.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To resolve this problem, blank out the Username key in the registry for HKEY_CURRENT_USER\Network:
The following is an excerpt from page 32 of the "Guide to Microsoft Windows NT 4.0 Profiles and Policies" white paper:
Creating Profiles Without User-Specific Connections --------------------------------------------------- In some cases, you may want to create profiles that include preconfigured persistent connections. However, if you need to supply alternate credentials when you create the template profile, this can cause problems for users later when the profile is used. Information about persistent connections is stored in the registry location HKEY_CURRENT_USER\Network. This key has subkeys that list the persistent drive connections by drive letter. For each of these subkeys, there is a value of UserName. If alternate credentials must be supplied to make the connection, those credentials are also stored here. Note that this includes only the domain and user account name; the password is not included. When the user receives this profile and logs on, WindowsNT attempts to reconnect the drive, but the alternate credentials are sent rather than those of the logged on user. Note that if the UserName value contains a blank string, the credentials of the logged on user are sent (which is the desired behavior in this case). To avoid inadequate credentials or wrong credentials being sent, use one of the following approaches: Avoid having to supply alternate credentials when you create the Connections to network resources in the shared profile by granting the user creating the template profile sufficient permissions in advance. Before modifying the profile to be a mandatory profile, run a REGINI script that removes the credentials from the UserName value. Do not delete the value, only the string data.