A Configuration Manager 2007 client computer may become unresponsive when scanning folders containing thousands of files

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Article ID: 2248865 - View products that this article applies to.
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SYMPTOMS

When running the System Center Configuration Manager 2007 client agent on a Windows Server 2003 based computer you may notice one or more of the following symptoms:

· Task Manager does not open. 

· Windows Explorer becomes unresponsive. 

· The computer stops responding to new RDP connection attempts

· Existing RDP sessions hang or time out. 

When this problem occurs you may have to wait for some time for the server to become responsive again.

CAUSE

This problem can occur when CCMEXEC (SCCM Inventory Process) performs a NtQueryDirectoryFile call to scan or query the contents of folders containing more than 20,000 files.

RESOLUTION

To work around this issue exclude the drive or directory from the software inventory scan. To do this complete the steps below:

1. Browse to the root of the drive/directory warranting exclusion.

2. On the toolbar, choose File > New > Text Document

3. Name the file Skpswi.dat and give it a hidden attribute.

Alternatively, if the Configuration Manager 2007 client agent is not needed or required then it can be disabled or uninstalled.

MORE INFORMATION

NtQueryDirectoryFile

http://msdn.microsoft.com/en-us/library/ff556633(VS.85).aspx

ZwQueryDirectoryFile

http://msdn.microsoft.com/en-us/library/ff567047.aspx
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2248865 - Last Review: July 1, 2010 - Revision: 1.0
APPLIES TO
  • Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86)
  • Microsoft Windows Server 2003 R2 Datacenter x64 Edition
  • Microsoft Windows Server 2003 Service Pack 2
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Keywords: 
KB2248865

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