Article ID: 253168 - View products that this article applies to.
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When you try to start one of the Microsoft Works 2000 programs, you may receive one of the following error messages:
WKSWP caused an invalid page fault in module Itss.dll.
WKSSS caused an invalid page fault in module Itss.dll.
When you try to start any of the Microsoft Picture It! programs listed at the beginning of this article, you may receive the following error message:
WKSDB caused an invalid page fault in module Itss.dll.
PIP caused an invalid page fault in module Itss.dll.
This behavior can occur if any of the following is true:
Download and Install the HTML Help UpdateDownload and install the latest version of Microsoft HTML Help. To do so, visit the following Microsoft Web site:
http://go.microsoft.com/fwlink/?LinkId=14188Note instructions about how to download and install the Microsoft HTML Help file are listed on the Web site.
Change the CD ROM Caching
Clean the CD-ROMClean the CD-ROM. To do this, use a CD-ROM cleaning kit, or gently wipe the silver side of the CD-ROM with a soft, lint-free cotton cloth. Do not use paper cloth which can scratch the plastic and leave streaks. When you clean the CD-ROM, wipe from the center of the disc outward. Do not use a circular motion.
If the issue continues to occur, clean the CD-ROM with a damp cloth or a commercial CD cleaning solution. Dry the CD-ROM thoroughly before you insert it into the CD-ROM drive.
Replace the CD ROMIf none of the methods above helped, order a replacement CD ROM. To do this, you can return the product to the retailer for an exchange, or call our Customer Service department at 1-800-426-9400 to arrange for the exchange.
If this issue continues to occur, manually remove and reinstall the HTML Help files. For additional information about how to manually remove and reinstall the HTML Help files, click the article number below to view the article in the Microsoft Knowledge Base:
201420For additional information about a similar issue in the Microsoft Home Publishing 2000 programs, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/201420/EN-US/ )HOWTO: Manually Uninstall and Update HTML Help
(http://support.microsoft.com/kb/248001/EN-US/ )HP2000 Err Msg: Invalid Page Fault in Module ITSS.dll
Article ID: 253168 - Last Review: October 20, 2013 - Revision: 5.3
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