Article ID: 271636 - View products that this article applies to.
This article was previously published under Q271636
This article describes how to synchronize a device that is running both the Palm Pilot operating system (Palm OS) and Entourage.
NOTE: Entourage does not support synchronization with PocketPC devices or any handheld device that run the Microsoft Windows CE operating system.
Components Needed for the Synchronization ProcedureThe procedures in this article assume that you have installed both the Palm desktop and Palm HotSync software that is compatible with your Palm device. The Entourage Help file says that Palm suite version 2.6.1 is required. For more information about an exception to this requirement for Handspring Palm devices, view the "Performing the HotSync" section in this article.
Establish connectivity between your Palm device and your Macintosh computer with the HotSync software. Refer to the information about connection options and instructions that is provided with your Palm device.
In addition to the Palm desktop and Palm HotSync software, you must install the Entourage Handheld Synchronization software. The Entourage Handheld Synchronization software is included in the Microsoft Office 2001 Value Pack. The Value Pack Installer is located on the Office 2001 CD-ROM. To install this software:
How to Synchronize Entourage with Your Palm Device
Palm User and Entourage Identity NamesTo synchronize Entourage data with your Palm device, you must have an identity defined in Entourage that has the same name as the user identity on the Palm device. If you attempt to synchronize and you do not use the same identity name, you receive the following error message:
To rename the identity:
An Entourage identity matching the Handheld user could not be located.
Hard Disk:Documents\Microsoft User Data\Office 2001 Identities
Performing the HotSyncAfter you follow the steps to prepare Entourage to synchronize with your Palm device, place your Palm device in the cradle that is supplied by the Palm device manufacturer, and then press the HotSync button on the cradle.
For more information, refer to the documentation about HotSync and Palm desktop synchronization options that is supplied with your Palm device.
Additional Information for Handspring Palm Device OwnersThe Handspring Palm device does not require Palm suite version 2.6.1 to synchronize Entourage with your Palm device by using the HotSynch software.
Handspring Palm devices include version 2.6 of both the Palm desktop and HotSync software. You can use version 2.6 of this software to synchronize your Palm device with Entourage. If you download Palm suite version 2.6.1, you may receive connection error messages when you attempt to synchronize your Palm devise by using the HotSync software.
Article ID: 271636 - Last Review: January 29, 2007 - Revision: 1.1